Pictured above: Neil Rogers, Curo's Resident Engagement Co-ordinator, and Councillor Joanna Wright
Curo’s Community Catch-ups are a valuable way for our Resident Engagement team to meet customers face to face to hear about their concerns. Every week, our Resident Engagement Co-ordinators Hannah Gavin and Neil Rogers hit the road to visit the areas we serve. The team is on hand to speak to customers about anything to do with their home, neighbourhood or how to get more involved with Curo.
“The catch-ups mean that we can get out and about in the communities Curo works with and have a friendly chat with customers. I love getting to know residents and helping them out,” says Hannah. “Customers can raise issues with us which we can then follow up with Curo’s specialist teams.”
Customer John Green was at the catch-up at Curo’s community room in Larkhall on 25 April. “I’ve come along today to raise some issues on behalf of my neighbours who find it difficult to get out,” he said. “The Community Catch-ups are an excellent idea. Hannah has been brilliant. I feel she’s really listened to me.”
Lambridge councillor Joanna Wright also joined residents and colleagues at the Catch-up. “Community engagement is very important to me,” said Joanna. “It’s good to have a space where people can come along and have a positive experience. The human element is so important; it’s a chance to talk to real people about real issues.
“Climate and social justice and public health are intertwined. As people who serve communities, we all need to work together.”
Find out where our upcoming Community Catch-ups are taking place this spring and summer.
We’d love to see you there, so please do pop along for a chat and a cup of tea. Or, if you’d like to request a visit to your area, email Voicebox@curo-group.co.uk