Curo is accredited by a number of organisations. Some are regulatory, some voluntary. Here are more details about them.
Inside Housing Innovation Index Employer 2016
We were ranked #5 in this index which measures innovation across the UK housing sector.
Investors in People
IIP is the only quality mark to focus on people and has become widely recognised since its launch in 1990. Assessors look at how well an organisation manages and develops its staff to improve performance and meet objectives. Curo Group achieved the IIP Gold standard in 2014.
Institute of Customer Services
Curo is a member of the Institute of Customer Services, the professional body for customer service, leading the way on setting service standards and supporting organisational and individual performance through delivering service excellence.
Homes & Communities Agency
The Homes and Communities Agency (HCA) is the national housing and regeneration delivery agency for England. Its role is to create thriving communities and affordable homes.
The HCA works nationally but also supports the delivery of the ambitions of our local partners to provide better places that offer great homes and good jobs in well-served communities where people can afford to live and enjoy living.
As of April 2012, the HCA also regulates housing associations in England (this was previously undertaken by a the Tenant Services Authority which is now closed).
Housing Ombudsman Service
The Housing Ombudsman Service considers complaints against member organisations and deals with other housing disputes. All registered social landlords in England are members by law. It will consider any complaints about shortcomings in the way homes are managed, but only after the complainant has completed the internal complaints procedure of the landlord or agent.
National Housing Federation
The National Housing Federation represents 1,300 independent, not-for-profit housing associations in England and is the voice of affordable housing. Its mission is to support and promote the work that housing associations do and campaign for better housing and neighbourhoods.
The Supporting People programme offers vulnerable people the opportunity to improve their quality of life. It aims to do this by providing a stable environment which enables greater independence.
It delivers high-quality and strategically planned housing-related services which are cost effective and reliable, and complement existing care services. The planning and development of services will be needs led. Supporting People is a working partnership of local government, service users and support agencies.
Positive About Disabled People
The Disability Symbol is a recognition given by Jobcentre Plus to employers based in Great Britain who have agreed to take action to meet five commitments regarding the employment, retention, training and career development of disabled employees.
Construction Clients' Charter
By signing up to the Construction Clients' Charter, construction industry clients make a clear statement of their commitment to improve their own performance. Charter Clients do not just pay lip service to culture change but are prepared to measure their progress against an agreed programme with increasingly demanding targets.