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Making changes to your home - getting consent

 

 

Here’s our guide to all you need to know about getting consent to make changes to your home. You need to get our consent before going ahead with any work.

We appreciate you might want to make changes to your Curo home to make it just how you want it. As a Curo resident, you’re allowed to make some alterations. This might be changing something that’s already in place (like flooring) or adding something new (like erecting a shed).


If you have a query or want advice please contact us here


Steps to take

  • Check the list below to see the types of work we can give consent for, and any guidelines and conditions for the different types of work.
  • Complete our consent request form at the top of this page. You can’t go ahead with any work unless we give consent.
  • If your consent is approved you will need to meet the conditions supplied with any approvals.
  • If in doubt, contact us and ask for advice.
  • Please allow 5 working days for a response to your request

When do I need to get consent?

The short answer is, you always need to ask us for consent. The list below covers popular alterations or additions that you can carry out, as long as you have been granted consent approval from us and you meet the guidelines and conditions summarised below.

If these conditions aren’t met, we can ask you to reinstate the property back to how it was, at your cost.

For all consent requests you will need to complete a consent application form and we will need to approve this request before works begin. You can request a form here.

We won’t give consent if:

  • you’re on a Starter Tenancy or
  • you owe us money (you’re in arrears).
  • you do not have a valid EICR/Gas Safety check

If you’re a leaseholder:

  • There will be a charge attached to your consent request, please contact a member of our team at consents@curo-group.co.uk if you would like to discuss this

We don't give consent for the following:

This means you cannot carry out any of the below work to your Curo home if you are a Curo tenant. If you are a leaseholder please contact us for more information.

  • Decking
  • Loft conversions
  • Removal of or additional internal walls
  • Conservatories
  • Porches
  • Lean-to
  • Ponds
  • Swimming pools or hot tubs
  • Using outbuildings as bedrooms
  • Electricity to sheds
  • Pergolas

We may give consent for the following:

You still need apply for consent before starting any work and important conditions must be met. A summary of the conditions for each type of work is outlined below. When we grant consent, we will provide more detailed terms and conditions to you with any approval documentation.

Sheds:

  • No bigger than 2m x 1.2m. Height no more than 2.1m
  • Distance from any building must be at least 2m
  • Distance from the boundary line must be at least 1m
  • Must only be in the private rear garden
  • No electricity to be fitted or used
  • Cannot be used as accommodation
  • To be built above ground, no digging foundation (due to risk of affecting buried services, eg electrical cabling or sewage pipes)
  • If a listed building, consent is needed from the council
  • To be taken down before moving to another property

Fences

  • Front garden fences: no higher than 1m high
  • Rear garden fences: no higher than 2m high
  • If all the other houses in the road have picket fences then a fence would not be permitted

Flooring

  • No noisy hard flooring to be used in a flat, must be acoustic flooring (no tiles, no laminate, no wood)
  • Asbestos survey may be needed prior to any work
  • Kitchen flooring must be slip-resistant safety flooring
  • Bathroom flooring must be slip-resistant vinyl only

Electrical alterations

  • Electrical safety certificate to be provided (cost to be covered by customer)
  • Asbestos survey may be required
  • Qualified electrician to do any electrical works
  • All new circuits (eg showers) would require a full installation certificate (electrical safety certificate) and also would require notifying building control (Part P certificate - for list of work needing Part P certificate click here)
  • Any electrical work that is a like-for-like replacement or an addition to an existing circuit (replacing light fittings, installing additional sockets etc) we would require a minor works certificate.

Kitchens

  • Full layout plan and specification must be provided
  • We will require confirmation of colours, materials, design, where the kitchen is being sourced from and who is doing the work
  • No integrated appliances to be installed
  • Flooring should be slip-resistant safety flooring
  • Smoke alarms and heat detectors cannot be touched or moved
  • Asbestos survey may be needed prior to any work
  • Electrical certificates will be needed should any electrics be touched including if any sockets have been added or removed, light fittings added or changed, or wiring touched (organised by the customer at their own cost cost)
  • Gas certificate will be needed if any work has involved gas (cost to be covered by the customer)

Bathrooms

  • Full layout plan and specification must be provided
  • We will require confirmation of colours, materials, design, where the bathroom is being sourced and who is doing the work
  • Bathtubs and shower bases must be anti-slip
  • Water-proof tanking is needed behind the tiles
  • Bathtub must be replaced with a bathtub, shower must be replaced for a shower (like-for-like replacement)
  • Floor must be a slip-resistant vinyl
  • Enclosed light fitting must be installed
  • Asbestos survey may be needed prior to any work
  • Electrical certificates will be needed should any electrics be touched including if any sockets have been added or removed, light fittings added or changed, wiring touched, or electric showers added or removed (organised by the customer and at their own cost cost)

Showers

  • Shower base must be anti-slip
  • Shower must be fitted over the bath taps
  • Water-proof tanking is needed behind the tiles
  • Bathroom will usually need to be fitted with extractor fan - essential if it’s an enclosed bathroom
  • Enclosed light fitting must be installed
  • Asbestos survey may be needed prior to any work
  • Electrical certificates will be needed should any electrics be touched including if any sockets have been added or removed, light fittings added or changed, wiring touched, or electric showers added or removed (organised by the customer and at their own cost cost)

Doors and windows

  • If you want to replace like-for-like, contact us and we can see when your next upgrade is due
  • Specification needs to be provided to Curo along with confirmation of colour, materials and design
  • Asbestos survey may be needed prior to any work

  • FENSA certificate must be provided
  • If a Listed building or your property is in a Conservation Area, consent is needed from the council
  • We will require confirmation of whether scaffolding is needed, work timescales, whether work will affect neighbours and details of contractor carrying out the work

Drop kerbs and driveways

  • Permission must be granted from the council with proof provided to Curo
  • The work needs to be done by a council-approved contractor (your council can advise)
  • Specification to be provided to Curo
  • Permeable materials must be used

Patios

  • Specification must be provided to Curo including dimensions, materials, who will be doing the work and where in the garden will it be
  • Patios should drain away from the property
  • No decking allowed

Garden work/re-building walls/retaining walls

  • Specification must be provided to Curo including dimensions, materials, who will be doing the work and where in the garden will it be
  • Artificial grass (eg AstroTurf) is permitted if laid professionally
  • For garden steps full plan must be submitted in advance

Log burners and fires

  • Must comply with Building Regulations (refer to your local council)
  • Log burners and fires need to have a survey from a gas engineer/electrician as appropriate
  • Must be swept yearly by a chimney sweep (at customer's expense)
  • Survey must be undertaken to check whether a flue is required

Aerials

  • If building has existing communal aerial you must connect to that rather than install own
  • Cannot put up an aerial on a Listed building
  • Aerial cannot be larger than 1m
  • Cannot be attached to windows
  • If a Georgian property, we may not give consent

CCTV

  • Cannot be put up in communal areas and cannot film or record shared spaces such as entrances, corridors or gardens
  • Cannot film or record other properties (including garden)
  • Cannot film or record public spaces such as the pavement or the street
  • Cannot film or record sound on an ongoing basis
  • Electrical certificates will be needed should any electrics be touched (organised by the customer and at their own expense)

Outside water taps

  • Only permitted in back garden, not front garden
  • Non-return valve must be fitted
  • Qualified contractor to do the works

Changes to internal banisters

  • For any changes in level over 600mm, all banisters need to meet HHSRS legislation
  • Balustrade must be 900mm in height and ensure that a 100mm sphere cannot pass through any of the gaps.
  • Vertically installed so that children cannot climb it (banisters should not be horizontal).

Mobility scooter stores/sheds

We do not usually give consent for these - contact us if you have any further questions.


Frequently asked questions

Will I need an asbestos survey before starting any work?

If your home was built before 2000 you may require an asbestos survey and safe removal of any asbestos before works begin. Please ask if you’re unsure. No works can begin without the asbestos checks being completed.

Do I have to complete a consent application form?

Yes. All consent requests will need a form completed; without a form we are unable to process any requests. The form must have all sections completed. If you need help or guidance completing the form please contact us. Please allow up to 30 days to respond to your consent request.

Will Curo need to inspect the works?

We may need to come out to your home for major consent requests to complete pre-inspections, mid-inspections and post-inspections. Some inspections can be completed without a visit, others may require one of our surveyors to visit to help progress the consent request forward. We will make you aware of visits when granting consent.

What if I move out of my home?

Certain types of work will need to be reverted to their original state before you move out of your home. This will be made clear within our terms and conditions when granting consent.

I’ve already carried out work without your getting Curo's consent. What should I do?

Please complete our consent request form, clearly describing the works that have been completed. We will process the application and contact you with the next steps.


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