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You said, we will...

 

 

In 2016-17 we consulted with our customers on our proposed plan to vary your tenancy agreement. The plan will enable us to fairly charge and collect service charges.

310 customers attended face-to-face meetings with Curo colleagues to provide feedback and we dealt with a further 744 phone enquiries.

The feedback given by customers has resulted in some changes to our original proposals, and importantly provided excellent insight into what they value about our services, what they don’t like and what they want to change.

The result is a great opportunity to act upon what we have learned to deliver improved, value for money services.

The leaflet below sets out the main themes reported to us and the actions we will deliver to improve services and our customers’ experience:

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