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Frequently asked questions about your rent review



Updated February 2022

  • I've received my annual rent review letter. Do I have to do anything?

    Please read the letter. It shows the total rent and charges you’ll pay from April. What you need to do depends on the way you pay. See the questions and answers below to find your next steps.

  • Which properties does this rent increase apply to? 

    This rent increase and the formula in our leaflet applies to homes let on what are known as ‘social rent’ tenancies. The same formula does not apply to homes provided through schemes like shared ownership, rent-to-buy and market rent.

  • I pay by Direct Debit what do I have to do?

    Nothing, we’ll adjust your payments automatically.

  • I pay using another method - what should I do?

    You’ll need to change the amount you pay from 4 April 2022.

  • I receive Housing Benefit - will this rent increase be covered?

    Yes. The amount you get will automatically go up to cover this increase.

    We will tell your Housing Benefit provider of the new rent. Only contact them if your circumstances have changed.

  • I receive Universal Credit - will this rent increase be covered?

    The amount you get will go up to cover this increase. You’ll receive a ‘to do’ on your Journal to complete. It’s important you do this as soon as you can from 4 April 2022, not before. (If your rent is charged monthly, please do this on 1 April.)

    There’s no need to update your rent through the ‘change of circumstance’ facility - just complete the ‘to do’.

  • How can I check my account balance?

    Log in to MyCuro to view your latest balance and transactions. We no longer send regular printed statements, but just ask if you’d like one posted to you.

  • What’s the difference between rent and service charges?

    Rent is the amount you pay to be a Curo tenant. Service charges are fees you may pay on top if you live in a block of flats or somewhere with shared areas.

    They cover the cost of extra services like cleaning hallways or cutting the grass in these areas. Service charges can go up or down independently of your rent. That’s why the overall increase in what you’ll pay might not be the same as the 4.1% increase in your rent.

  • Can I get help paying my rent?

    Yes! We can help you manage payments and check that you’re getting the financial support you’re entitled to. This can include government benefits or other money you might be missing out on.

    Please get in touch – our Customer Accounts Team is here to listen and do all they can to help you.

  • Does this same rent increase also apply to service charges?

    No, this rent increase does not apply to service charges in the same way. Increases in service charges are made when the cost of providing the service has increased. Your personal letter explains any changes that have been made to your service charges and how this has been calculated. This change is in accordance with the terms of your particular tenancy agreement.

  • When I requested a rent statement, why does it show arrears on my account?

    If you make payments at the end of each month, your rent account is likely to be in arrears at some point during the following month.

    If you pay your rent weekly, fortnightly, four-weekly or monthly, you need to pay at the start of these periods in full. By paying your rent on time in this way, there will be no arrears shown between payments. There's more information about this here.

  • How do I find out about changes to my rent and service charges?

    We will write to you with details of changes to your rent and service charges. You can also keep up to date with these changes any time online by creating a MyCuro account if you don’t already have one. Registering is easy. Go to www.curo-group.co.uk/mycuro and have your tenancy number to hand (shown on every rent statement).

  • How does Curo work out how much to adjust my rent?

    Like all housing associations across England, we are required to set rents in line with government policy.

    From April 2022 your rent will increase by the Consumer Price Index (CPI - a measure of inflation) plus 1%. With CPI at 3.1%, your rent will go up by 4.1% on 1 April 2022. To give you an idea of the likely increase in real terms, 4.1% is roughly £4.26 a week on an average Curo rent.

    The changes are made in accordance with the provisions of your tenancy agreement. Our 'How we set your rent' leaflet on this page explains the process in more details.

  • What are other housing associations doing?

    All housing associations need to comply with the Government’s rent setting formula. This means that most housing associations and local authorities across the UK will be putting up their rent by the full amount in line with the government's rent setting policy – that is 4.1% in 2022.

For more information, please get in touch with us or click here for details of organisations that may be able to help.

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