Curo Customer Focus
Help improve the Curo customer experience
When you last needed Curo, was it a smooth process? Did you receive the level of customer service you expected? Could it have been easier?
These are the kind of questions we’ll be asking at our new Curo Customer Focus sessions.
At these relaxed events you’ll be with a small group of Curo customers chatting together about your experience of accessing a specific Curo service.
We’re holding these sessions because we want to improve the services we provide - and we know you’re the best person to help us understand what works and what we can do to make things easier.
Your feedback will help us to map out all the steps customers take when they interact with us around a service. This will help us to create a ‘customer journey map’. We’ll use this to cut out unnecessary stages, speed things up and make things simpler where we can.
We're looking for customers who have recently had a new kitchen, bathroom or heating system installed. We'd like you to join a group discussion about your experience.
- Heating installations: Mon 17 December 2018, 1pm-2.30pm
- Kitchen or bathroom replacements: Wed 19 December 2018, 5.30PM-7pm
Everyone who comes will receive £50 in Love2Shop vouchers to say thanks.
To book a place on any Curo Customer Focus session:
- Contact our Performance & Insight Team at firstname.lastname@example.org and let us know which session you'd like to come to.
- We'll contact you to confirm your place and provide details. Places are limited and we can't promise a place for everyone who applies.
Thanks for your interest!