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Frequently asked questions: communal energy



What is communal energy?

Energy (gas and/or electricity) supplied to the areas that we either light or heat outside of your front door is referred to as ‘communal energy’. For example, lighting the stairs to your flat, or powering a door entry system.

What is dispensation?

Curo is required to consult with customers when entering any long term agreement for services under Section 20 of the Landlord and Tenant Act 1985. A dispensation in this instance is special permission, from the courts, to proceed with choosing an energy supplier without the normal consultation.

What do I have to do now?

Nothing. This is communication to let you know that we’re applying for dispensation to get you the best energy deal on a longer term arrangement.

Why would Curo not consult?

When accessing the best energy deals, suppliers are only able to lock in the best available unit costs for a very short time (one working day). This means it is not possible to consult with customers using the normal Section 20 process.

What if I don’t agree with this change?

You can write to the First Tier Tribunal at the address shown on this page. They will take your comments into account.

What if I don’t want to change my home supplier?

You don’t have to. The communal supply will not change any existing arrangements you already have with the gas and/or electricity supplies you have in place for your home.

How can I trust you’ll get the best deal?

We will work with a broker who will search the whole energy market, ensuring we can lock in the best deal on the market at that time. We will be able to share this information with you (against comparison sites) once the deal has been secured. We want the best deal for all of us going forward, for years to come.

Why aren’t you doing this for your offices?

We are. We will be including all our offices and community centers.

What if dispensation is not granted?

We will continue to buy energy on 364-day rolling contracts. We cannot get the best deals this way and its likely energy costs will continue to climb year on year, something we are keen to protect you from.

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