Getting to know you

Wed, 16 Feb 2022 15:00:00 Z

We’ve asked an independent market research agency called Ragdoll to help us undertake some important customer research. If you get an email or letter from Ragdoll, we hope you’ll take part in this survey.

If you complete this survey by Thursday 10 March 2022, we’ll enter you into a prize draw to win £100 in Love2shop vouchers!

This is not the same as our regular customer satisfaction surveys. This research will help us get to know our customers better so we can provide services in ways that meet all our customers' needs.

What's happening?

During Feb and March 2022, we’ll be carrying out a survey of our customers with the help of Ragdoll. The results of the survey, which will take around 4 minutes to complete, will help us better understand who our customers are.

"We want to know more about you, your household, your views on your home and housing generally."

Why are we carrying out this research?

We want to make sure that customers are at the heart of everything we do and that the services we deliver are designed with you in mind. We’ll only be able to achieve this if we know who our customers are and what you need from us. The results from these surveys will be used to help us improve the way we do things for current and future customers.

How are the surveys conducted?

If we have an email address for you, we'll email you the survey. Otherwise, you'll receive a paper survey in the post.

Who’s running the survey?

We have asked a Bristol-based company called Ragdoll carry out this research. Ragdoll is an independent market research agency. Ragdoll is registered as a data handler by the Information Commissioner's Office and is bound by the Market Research Society Code of Conduct and the General Data Protection Regulation (2018). You can read Ragdoll's full privacy policy here.

How did Ragdoll get my information? Is this survey legitimate?

Yes, this survey is legitimate. We’ve provided name and contact details to Ragdoll. Ragdoll are experts in helping organisations understand what and how they can improve, and being independent of Curo they will ensure an impartial view. Your information is kept secure and in line with the Market Research Society Code of Conduct and the General Data Protection Regulation. If you’d like to opt out of further customer surveys, please let us know and we’ll update your preferences. If you’d like more information about how we look after your data, please see our privacy statement here.

Thanks for taking the time to read this - we hope you'll take part. If we haven't answered your question here, please get in touch and ask for our Performance & Insight Team.

Prize draw competitions terms and conditions here.

Keeping warm and well in your home - Take our survey

Wed, 02 Feb 2022 14:48:59 Z

This survey is about your home, how you live in it and how you keep it warm and dry.

TAKE THE SURVEY

We really want to improve how we deal with reports of damp and mould and your answers will help us with this.

We know that the cost of gas and electricity is a worry for lots of people at the moment, and we want to learn more about this and how it could impact you. Cooler homes are more likely to suffer from condensation and mould, and there are some questions about this too.

If you complete this short survey by Wednesday 16 February 2022, we’ll enter you into a prize draw to win a £200 Love2shop voucher or one of two £50 Love2shop vouchers.

Thank you very much for taking part and helping to shape our service improvements.

For advice on how to prevent condensation forming in your home, watch our video.

Competition Terms and Conditions can be read here.

Maintaining your communal area survey

Wed, 08 Dec 2021 14:27:01 Z

We'd love to hear how happy you are with the way we actively maintain your communal area.

This will help us improve our existing approach and provide a better service.

This survey should take no longer than one minute to answer.

Thank you for taking part.

Take the survey

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