Cleaning service update

Tue, 14 Feb 2023 09:31:41 Z

In the past we’ve used a mix of contractors and our own employees to carry out cleaning services in shared areas of your building and estate. Since January 2023 we’ve started using only our own employees to provide these services.

Cleaners who previously worked as contractors have had the option to become Curo employees. Some of those contractors have chosen not to transfer to Curo so we’re a little short-staffed right now while we fill those vacancies.

This means that in some estates we’re having to miss some cleaning visits. If this happens where you live we’ll adjust your service charges. You won’t be paying for any missed cleaning visits.

We’re sorry if your cleaning service is disrupted. We expect to have a full team of cleaners up and running very soon.

Details of our cleaner/caretaker vacancies are here

Other ways to get in touch while our phone lines are busy

Wed, 06 Apr 2022 12:55:58 Z

If you’re trying to contact us by phone, we’re sorry if you’re having to wait a long time for your call to be answered. At the start of April, we have a large number of colleagues unable to work because they have COVID.

You might find it quicker and easier to contact us using MyCuro, Livechat, by texting us or using WhatsApp. We’re doing all we can to help every customer who needs us as swiftly as we can.

Thanks for your support and patience.

Curo News

Cleaning service update

Other ways to get in touch while our phone lines are busy