Curo News

Putting pounds back in customers' pockets

Tue, 28 Apr 2026 16:59:08 Z

At Curo we don’t just provide a home to our customers – we offer vital support that can help them through the most challenging times.

Sarah Rogers heads our Customer Accounts team, she explains, “We’re a real lifeline for customers in need. I’m confident there’s no financial situation we can’t improve in some way. That’s because we have years of experience and real expertise in the team.

“We see people all the time that aren’t getting all the money they’re entitled to, or just need that little extra support because of an unexpected bill or bit of bad luck. Our message is, you’re not alone - pick up the phone or email now – you’ll be glad you did.”

Speak to the team on 01225 366316 or email customeraccountshelp@curo-group.co.uk

A look back over the last 12 months, shows just how effective the team has been at putting money back in customers’ pockets.

🏠 Passport to Housing – 162 customers supported, £370,859 better off

This free service helps people bidding for homes through Bath & North East Somerset's Homesearch. It helps them to prepare for a successful tenancy and plan for the expense of moving.

Over the financial year finishing in March, the service supported 162 customers to secure housing with Curo or move to a more suitable property. Curo colleagues helped to boost their income, reduce outgoings and shrink debt. Overall, customers interacting with Passport to Housing were £370,859 better off thanks to the work of the team.

💷 Money and Benefits Advice – 66 customers supported, £268,408 better off

Our money advice colleagues are experts at managing debt and boosting finances. They’re also trained to deal with complex and difficult issues like loan shark debt.

Last year, the service supported 66 customers in financial difficulty. All of them were helped to improve their situation – overall the team put £268,408 back into the pockets of these customers.

🗝️ Zero evictions into homelessness – 153 customers support, £163,000 better off

If you’re worried about paying your rent, it’s really important you speak to us. Last year we helped 153 customers in rent arrears and prevented enforcement action taking place. Instead, we were able to secure £163,000 from grants and charities to turn around their situations and keep them in their homes – it’s part of our commitment to ensure no Curo tenant is evicted into homelessness.

Support available this Christmas

Fri, 05 Dec 2025 17:05:13 Z

Christmas can be a magical time, it can also be hard, stressful and very expensive.

Our Customer Accounts Team are here to help any Curo customers experiencing a difficult time financially. So, If you’re not sure where the money’s coming from to cover the essentials, the Christmas extras and the rent this month, please get in touch. Call 01225 366316 or email customeraccountshelp@curo-group.co.uk.

We know it can be hard to ask for help, but you’ll get a supportive and sympathetic response from one of our amazing colleagues - someone able to offer practical help to improve your situation. They’re experts at dealing with financial difficulty and are trained to help with problems arising from debt, including money owed to loan sharks.

They can also make sure you’re getting all the money to which you’re entitled. They're also incredibly well connected and can put you in touch with a huge range of local services offering support and advice. In Bath & North East Somerset, that includes a network of warm spaces and a service to find affordable or emergency food.

Connect Bath will offer Christmas lunch to 150 local people who would otherwise be alone at Christmas. You can find out more about how to apply and how to volunteer on their website.

Your local council hosts a directory of services and advice to tackle cost of living pressures - follow the links to find out more.
Live Well Bath & North East Somerset
North Somerset
Bristol City Council

Episode 5 : Answering your money and benefits questions

Wed, 05 Apr 2023 13:51:11 Z

This episode we welcome back Sarah Rogers, Curo’s Customer Account Manager, to answer some of your questions on benefits and money matters.

We asked customers via email to send in their questions, for a chance to win £25 in Love2Shop vouchers. Congratulations to Flaciah, who was picked at random to win. Thank you to everyone who sent us their questions and sorry if we didn’t get a chance to answer yours on the podcast.

Please remember, if you have any money worries, our Money Advice service is here to help, with everything from money management to accessing benefits. Contact us either by phone on 01225 366000, or by email: customeraccountshelp@curo-group.co.uk. We really want to help.

Curo · Episode 5: Answering your money and benefits questions

If you have any ideas for topics you’d like us to cover in future episodes of the Cost of Living podcast, please email us at communications@curo-group.co.uk