Curo News

Countdown to Christmas competition 2022

Thu, 01 Dec 2022 11:08:03 Z

Our big Countdown to Christmas competition is back for 2022!

Here’s all you need to know about the competition and most importantly, how to enter!

As we look forward to the festive season, we want to bring some welcome cheer and help make your Christmas that little bit more magical. So, this year we’re giving you even more chances to win – with a prize giveaway every day!

Each day during the competition we’ll be giving away a £100 Love2shop Gift card, which you can use at lots of great places from M&S to Boots, The Entertainer, TK Maxx, Argos and many more.

For more information on where you can shop click here

The competition opens Thursday 1 December and closes on Friday 16 December (with the final winner picked on Monday 19 December).

So, how do you enter?

You just need to be registered with MyCuro and VoiceBox to be in with a chance of winning a £100 Love2shop Giftcard.

At the end of each day (Saturday and Sunday’s winners will be drawn on a Monday), we’ll pick out a name at random from everyone who’s entered.

You only need to register once to be in with a chance to win each day. If you are already registered with MyCuro and VoiceBox, you don’t have to do a thing, you’ll be automatically entered into the draw.

It only takes a couple of minutes to register, just click on the links below.

MyCuro

You’ll need to have your tenancy/account number handy before you start your registration.

Voicebox

Good luck! We’ll be announcing the winners here (see below winners so far!), and on our social media too.

Day one - Miss Craft, Bath

Day two - Mr Hucal, Bath

Day three - Mrs Rendall, Bristol

Day four - Mr Beacham, Bath

Day five - Miss Dawes, Bath

Day six - Miss Simmons, Bath

Day seven - Mrs Lake, Bath

Day eight - Mrs Mohiuddin, Radstock

Day nine - Miss D Lear, Bristol

Day ten - Mrs C Edwards, Bath

Day eleven - Ms M Webb, Bath

Day twelve - Miss L Woodington, Wotton-Under-Edge

Day thirteen - Mr M Jones, Bath

Click here for competition terms and conditions.

Top tips for staying safe online

Fri, 28 Jan 2022 11:29:54 Z

MyCuro is no longer supported by Internet Explorer. We recommend you use Chrome or Microsoft Edge when using MyCuro. See some more top tips for staying safe online below.

There are many reasons to ensure you use the internet safely, from malware to phishing, data protection to viruses. Here are some top tips on how to browse safely.

Your online checklist - more details below

Keep sensitive data offline
Check the security and reliability of the websites you visit
Use strong passwords to secure your accounts
Don’t click on anything suspicious
Don’t open attachments from sources you don’t recognise
Keep your devise updated, ideally turn on automatic updates
Avoid using public/free Wi-Fi where possible, especially for banking or making purchases
Look out for misinformation
Help your children to be safe online

1. Use reliable websites

You should only use trustworthy websites. One way to tell a website is trustworthy is to look at the URL. A padlock at the beginning means the connection is encrypted and safe.

How the website looks can also tell you if it's safe:

The pages should be clean, neat and free from errors
The use of fonts and colours is consistent
Adverts do not hide the content of the website

2. Use a strong password

Strong passwords offer the best online protection. Passwords should be difficult to guess and made up of a mixture of letters, numbers and special characters.

3. Don’t click on suspicious links

Avoid clicking on links where you don’t recognise the source, spam emails, click bait, ‘free’ offers or unsolicited adverts. They will often encourage you to click; don’t! They will often ask you to enter your personal details, but you should never share your personal information if you are not sure.

Where an email has a malicious attachment the message will say something vague like ‘see attached, what do you think?’

Make sure what you’ve clicked on is what you’re expecting when the page loads. If you hit a link to find out more about lion cubs and you get a page about an amazing new diet, it’s best to leave the page quickly.

4. Keep your device updated

All PCs, laptops, smart-phones and tablets come with their own operating system, and you should always be using the latest versions. The same applies to applications especially if they contain your payment, health or other types of private information.

Developers are always occupied in making their products safe, looking out for new threats and constantly deploying security patches where vulnerabilities are found. If something is ‘out of support’ there won’t be regular updates and the operating system or application in question will become more vulnerable. This is why it’s no longer a good choice to use Internet Explorer (IE) to browse the internet. Microsoft no longer support Internet Explorer so it’s not safe to use. If you use Microsoft windows you should use Chrome or Microsoft Edge to browse the internet.

We don't recommend using Internet Explorer for MyCuro, as you are accessing secure data. Popular choices are Google Chrome, Safari, Microsoft Edge or Firefox.

5. Beware of free Wi-Fi and downloads

Free downloads are one of the most frequent sources of online security problems. If you download something for free, make sure it’s coming from a trustworthy source, research the name of the product and you could find comments from previous users.

Using free Wi-Fi is not always secure but sometimes you can’t escape it. Avoid accessing banking or purchasing items via free Wi-Fi if possible. If it’s not urgent, it’s best to wait until you can access a network you can trust.

6. Don’t be caught out by misinformation

There’s a flood of misinformation on the internet, with very little regulation. Not everything is based fact. If you find something dubious research it yourself using sources you trust. Reliable websites tend to reference their source material. Anyone can post on the internet, just because someone has a channel on YouTube doesn’t make their content true.

7. Help children be safe online

Explain what a digital footprint is. Consider that anything posted on the internet could be found by anyone around the world; pictures, personal information etc.
Explain what 'Phishing' is and how it works, tell your child to avoid links, messages, invitations from strangers, just like they should in real life.
Keep online communication civil – Just as in real life, manners go a long way. The anonymity of online communication makes trolling and abusive language an easy trap to fall into.

Gain new online skills for life

Tue, 25 Jan 2022 13:55:42 Z

Would you like to improve your online skills or know of another Curo resident that you think might benefit?

We've teamed up with We Are Digital, our expert training partner, they can show you how to connect with family and friends, filling in online forms, paying bills and help with getting back to work. They've helped lots of residents get online and explore.

Meet Shirley Ball, We Are Digital gave the help she needed to get online, so she can benefit from being connected to the internet, and not be left behind in this digital world.

All the training is free and will take place remotely, you'll receive six hours of help where you need it the most. We can help you with equipment and provide an internet connection to get you started.

To book your space or to find out more, call We Are Digital today on: 0114 551 2551

Or you can register your interest with us and one of our colleagues will give you a call to talk through further, just drop an email to lisa.walklin@curo-group.co.uk.

MyCuro Data Drive - Win a tablet!

Tue, 09 Nov 2021 12:40:21 Z

We want to check that we have some really important information about you - information which would help us make sure our services meet your needs.

Here's Lesley our Director of Customer Contact to tell you a bit more about why it's important we have the right information about you.

Just click here to log in/register with MyCuro

Update your profile and you could win an iPad or tablet!

Between 9 November and 20 December, we're giving away an iPad or a Lenovo 11 Pro tablet each fortnight to one Curo resident who has completed their profile information on MyCuro.

It only takes a couple minutes, watch the video below to see how, or head straight to the 'My Details' page of MyCuro, and click on 'Update My Diversity Details'.

If your profile information is already complete you’ll be included in the prize draws automatically. You might still like to check your details are up to date.

Most of the profile questions we ask are optional – so if you don’t feel comfortable sharing this information with us that’s fine.

Thanks for helping us to shape the services we offer to better suit you.

And good luck in the prize draw!

How to update your diversity information

Full T's & C's here.

Hello Summer

Tue, 20 Jul 2021 09:42:03 Z

Celebrate in style this summer!

To spread a bit of joy this summer, we’re giving away a weekly prize throughout the summer holidays. Each week you can win Love2shop vouchers, with our final mega week prize including an iPad too (just in time for those autumn days, perfect for watching films or back to school learning!).

Below are the details you need to know about the competition and most importantly, how to enter.

Week one: Win £100 Love2shop vouchers
Open from Thursday 22 July - Wednesday 28 July
Week two: Win £100 Love2shop vouchers
Open from Thursday 29 July - Wednesday 4 August
Week three: Win £100 Love2shop vouchers
Open from Thursday 5 August - Wednesday 11 August
Week four: Win £100 Love2shop vouchers
Open from Thursday 12 August - Wednesday 18 August
Week five: Win £100 Love2shop vouchers
Open from Thursday 19 August - Wednesday 25 August
Week six: Mega Week worth over £600 - Win £200 Love2shop vouchers and an iPad
Open from Thursday 26 August - Wednesday 1 September

So, how do you enter?

All you need to do to be in for a chance to win one of the above prizes is register with both MyCuro and VoiceBox. At the end of each week we will pick out a name at random who will win the prize from that week. You only need to register the once across both to be in with a chance to win each week. Check back here to see who's won each week.

Winner week one: Sophie from Twerton (won £100 Love2shop vouchers).

Winner week two: Mitzi from Twerton (won £100 Love2shop vouchers).

Winner week three: Lauren from Bath (won £100 Love2shop vouchers).

Winner week four: Alison from Radstock (won £100 Love2shop vouchers).

Winner week five: Theresa and Rebecca from Weston (won £100 Love2shop vouchers).

Winner week six: Graham from Keynsham (won £200 Love2shop vouchers and an iPad).

If you are already registered with MyCuro and VoiceBox, you don’t have to do anything you’ll be automatically entered into the draw.

Not registered to either MyCuro or Voicebox or both, then click on the links below to take you to the registration pages, fill in the details and hit submit!

Register with MyCuro here - What is MyCuro?

Register with Voicebox here - What is Voicebox?

Good luck! Oh and if you register within the first week and you’ll have five further chances of winning!

Click here to see the full competition terms and conditions.

Request money advice 24/7 via MyCuro

Fri, 11 Jun 2021 14:38:48 Z

Are you worried about paying your rent or other bills and in financial difficulty? Would you like help with debt, budgeting, income maximisation, benefit assessments and more? You can now send an enquiry 24/7 via MyCuro, and it will go directly to Curo’s in-house money advisor.

Just log in to MyCuro, head to the money page, type in your concerns, select how you would like us to contact you and hit submit. We will be back in touch with you within three working days.

If you have any other rent account queries then please get in touch with us via customeraccountshelp@curo-group.co.uk or call us on 01225 366000. We are here to help.

Find out more about MyCuro here.

Annual Gas Safety Check appointments now on MyCuro

Fri, 15 May 2020 14:01:18 Z

Annual gas safety check appointments are now available online through MyCuro.

How does it work?

When your next annual gas safety check is due you’ll receive a letter from us to let you the date the engineer will be visiting. If this isn’t a convenient date and time you can now head to MyCuro and book in a new date on the Home Safety page.

Once your check has been carried out we’ll upload your Landlord Gas Safety Record (LGSR) certificate onto MyCuro.

To log in, register or find out more - MyCuro

For further information about Safety in the Home

We're here for you - reach Curo 24/7 with MyCuro

Thu, 07 May 2020 11:14:03 Z

We want to let you know that we are here for you during this challenging time, and whilst things are a bit more difficult you can still reach us 247 with MyCuro. Curo colleagues have a message they would like to share with you.

To find out more about MyCuro and to register click here

Congrats to Ellen, our first Countdown to Christmas winner

Wed, 11 Dec 2019 10:45:25 Z

Ellen Giles the first winner from our Digital Countdown to Christmas competition popped into the office this week to pick up her prize of £100 Love2Shop vouchers!

Happy shopping Ellen. The second week of our competition is well and truly underway, could it be you this week? Not entered yet? You have until midnight Thursday.

Curo News

Countdown to Christmas competition 2022

Our big Countdown to Christmas competition is back for 2022!

So, how do you enter?

MyCuro

Voicebox

Top tips for staying safe online

Your online checklist - more details below

​1. Use reliable websites

2. Use a strong password

3. Don’t click on suspicious links

4. Keep your device updated

5. Beware of free Wi-Fi and downloads

6. Don’t be caught out by misinformation

7. Help children be safe online

Gain new online skills for life

MyCuro Data Drive - Win a tablet!

How to update your diversity information

Hello Summer

Celebrate in style this summer!

So, how do you enter?

Request money advice 24/7 via MyCuro

Annual Gas Safety Check appointments now on MyCuro

How does it work?

We're here for you - reach Curo 24/7 with MyCuro

Congrats to Ellen, our first Countdown to Christmas winner

Here's how to enter

1. Use reliable websites