Staying safe and warm during a cold snap

Thu, 08 Jan 2026 15:43:20 Z

With low temperatures in charge, we’re rounding up our advice to customers to help you stay safe and warm this winter.

Cold weather isn't always kind to boilers and water pipes...
If your boiler is making a strange noise, or showing an error code it might have a frozen condensate pipe.

There's advice on our website about how to thaw it - Curo lifehacks: How to thaw a frozen condensate pipe on your boiler.
If it's still not working as it should then please get in touch to report.

Freezing temperatures can cause pipes to freeze and burst. To reduce the risk:
🔥Leave heating on low, even when you’re not at home.
💧Keep cupboard doors open where pipes are located to allow warm air to circulate.
❄️Make sure your taps are turned off as dripping taps can cause drains to freeze.

If you think a pipe has frozen here's some advice to help get the water flowing again - Curo lifehacks: Frozen pipes

You can find the full set of plumbing and heating lifehack on our website - from bleeding a radiator to unblocking a sink, these indispensable DIY guides have got you covered.

Managing the expense of winter heating
You’ll find advice on our website on maximising the efficiency of your heating system and links through to sources of information on benefits and support, including the Winter Fuel Payment.

Our Money Advice service is ready to help any Curo customer that needs their support. They can help with managing debt, accessing the correct benefits and applying for grants and funding. Their track record of helping residents to take back control of their finances is very impressive - the average amount each customer saves through the service is £4,446! Find out more about Curo's Money Advice service.

Ideal Heating boiler safety notice

Thu, 22 Feb 2024 14:38:51 Z

Ideal Heating has found a potential safety issue with some boilers manufactured between August 2022 and January 2024.
This may affect some of our customers, but Ideal Heating has advised that boilers should continue to be used.
You can check if your boiler may be affected on the Ideal Heating support page, and there is more information about the issue available on their website.
If your boiler is affected please contact Ideal Heating directly as we will not be able to fit any additional parts on their behalf.

Curo News

Staying safe and warm during a cold snap

Ideal Heating boiler safety notice