Curo News

Community catch ups summary

Mon, 30 Mar 2026 14:35:12 Z

Over the past 12 months, our Resident Engagement team — Hannah and Neil — have been out across our communities, meeting customers, listening to concerns and offering support. In that time, they’ve completed 82 Community Catch‑Ups and spoken with 915 households.

These sessions give residents a chance to raise issues, ask questions and get practical help on the spot. They also help us understand what really matters so we can improve our services.

Some highlights from this year

Helping a resident secure nearly £600 in unclaimed benefits to cover rent and heating costs, allowing them to stay comfortably in their home.
Organising temporary relocation for a customer while essential building works took place.
Resolving fencing issues so a resident could enjoy their garden again with better privacy.
Installing new safety window locks in a first‑floor property to improve security for a family with young children.
Providing guidance on applying to occupational health and reporting anti‑social behaviour, helping residents feel safer and more confident in their homes.

Hearing from our customers means a lot to us

“Neil and Sophie from the account team are very friendly and easy to talk to. They're very helpful and offered guidance."

"Respectful, Professional, they listened I felt that my concerns were heard, and later action was taken to resolve the concern."

"I felt 'heard' by the team who promised action would be taken. Plus It appears points were actually actioned as a result of this meeting."

“All my concerns were noted and listened to by the team and prompt action for Inspection of my property issues"

Get in touch if you want us to visit your area

Dates for Community catch-ups in April and May are now available go to Community catch-ups – coming to an area near you soon – and keep an eye on your inbox for updates.

We offer lots of ways to get involved in shaping Curo’s services, including VoiceBox, our online consultation and engagement platform. If you’d like to request a Community catch‑up where you live message us on voicebox@curo-group.co.uk

Community Catch ups April & May 2026

Mon, 30 Mar 2026 14:01:11 Z

Our Resident Engagement team will be out and about again over the next few weeks with our regular Community catch-ups - keep an eye on your inbox for updates.

These sessions give customers a chance to raise issues, ask questions and get practical help on the spot. They also help us understand what really matters so we can improve our services.

We offer lots of ways to get involved in shaping Curo’s services, including VoiceBox, our online consultation and engagement platform. If you’d like to request a community catch‑up where you live, message us on voicebox@curo-group.co.uk

Date	Venue
09/04/2026	Hengrove
14/04/2026	Nightingale Court - Brislington
16/04/2026	Orchard Close - Portishead
21/04/2026	Ashton - Bristol
23/04/2026	Blagdon Park
28/04/2026	Keynsham - Coronation Ave & Lulworth Close
30/04/2026	Odd Down - Cranmore, Banwell, Lympsham Estates
05/05/2026	Moorfield Flats
09/05/2026	The Green Odd Down - Council Surgery drop in
12/05/2026	Chandler Close

Curo comes to you with Community Catch Ups

Wed, 04 Feb 2026 22:02:15 Z

Our regular Community Catch Ups offer an opportunity to chat through issues and ask any questions you have about your home or neighbourhood. Our Resident Engagement team recently shared the programme below for the weeks ahead - look out for Hannah and Neil down your way soon.

We offer lots of ways to get involved with Curo and influence what we do, including via our VoiceBox online consultation and engagement platform. Would you like a Community Catch Up where you live? Email the team on voicebox@curo-group.co.uk.

Date	Place	Venue (or door knocking)	Time
13/01/2026	Peasedown - Sunnyside View	Door knocking	midday - 2pm
20/01/2026	Maple Leaf Court	Maple Leaf Court Community Room, BS8 1EF (for residents only)	midday-2pm
22/01/2026	Twerton Village Hall - B&NES collaboration	Twerton Village Hall - Landseer Road, BA2 1DX	2pm-4pm
27/01/2026	Rosewell Court	Salvation Army Upper Hall, Green Park Rd, BA1 1XE	6pm- 7.15pm
03/02/2026	Pine Court & Chichester Place- Radstock	Community Room, Pine Court, BA3 3ES	midday-2pm
07/02/2026	The Green, Council surgery drop in	Community Room, Odd Down, BA2 2TJ	10am - midday
10/02/2026	Toynbee Road & Samual Barnett Close	Door knocking	11am - 2pm
17/02/2026	Orchard Close - Portishead	Community Room, Orchard Close, BS20 6BG	10am - midday
24/02/2026	Keynsham Downfield (St Margaret's Close)	Community Room, St Margaret's Close, Keynsham, BS31 2EW	10am - midday
26/02/2026	Keynsham South (Mead Estate)	The Mead Estate, Keynsham Door Knocking	11am - 2pm
03/03/2026	Nightingale Court, Brislington - Revisit	St Cuthbert's Church Hall, Sandy Park Rd, Brislington, Bristol BS4 4HQ	1pm-3pm
07/03/2026	Twerton Council Drop In	Infant School, Poolemead Road, BA2 1QR	10am - midday
17/03/2026	Springfield Crescent- Radstock	Door knocking	11am - 1pm
19/03/2026	Larkhall - Uphill & Coxley Drive	Door knocking	11am - 1pm

Catch up with us this spring

Mon, 29 Apr 2024 15:16:28 Z

Pictured above: Neil Rogers, Curo's Resident Engagement Co-ordinator, and Councillor Joanna Wright

Curo’s Community Catch-ups are a valuable way for our Resident Engagement team to meet customers face to face to hear about their concerns. Every week, our Resident Engagement Co-ordinators Hannah Gavin and Neil Rogers hit the road to visit the areas we serve. The team is on hand to speak to customers about anything to do with their home, neighbourhood or how to get more involved with Curo.

“The catch-ups mean that we can get out and about in the communities Curo works with and have a friendly chat with customers. I love getting to know residents and helping them out,” says Hannah. “Customers can raise issues with us which we can then follow up with Curo’s specialist teams.”

Customer John Green was at the catch-up at Curo’s community room in Larkhall on 25 April. “I’ve come along today to raise some issues on behalf of my neighbours who find it difficult to get out,” he said. “The Community Catch-ups are an excellent idea. Hannah has been brilliant. I feel she’s really listened to me.”

Lambridge councillor Joanna Wright also joined residents and colleagues at the Catch-up. “Community engagement is very important to me,” said Joanna. “It’s good to have a space where people can come along and have a positive experience. The human element is so important; it’s a chance to talk to real people about real issues.

“Climate and social justice and public health are intertwined. As people who serve communities, we all need to work together.”

Find out where our upcoming Community Catch-ups are taking place this spring and summer.

We’d love to see you there, so please do pop along for a chat and a cup of tea. Or, if you’d like to request a visit to your area, email Voicebox@curo-group.co.uk

Meet the team

Mon, 29 Apr 2024 14:29:30 Z

There are some new faces in Curo’s Resident Engagement Team. We find out a bit more about Neil Rogers and Hannah Gavin (pictured above).

Neil Rogers, Resident Engagement Coordinator:

Tell us a bit about what you do at Curo…
I recently joined as Resident Engagement Coordinator. I'm excited about the opportunity to meet our customers and establish trusting relationships with the communities we serve.

What did you do before?
My career journey began at Lloyds Bank, where I held various positions including Financial Consultant, Branch Manager and Area Community Engagement Consultant. Later, I took up a Senior Debt Advisor role at a company in Somerset, helping both individuals and businesses with financial matters. Following that, I went into the communications industry with roles at Avonline Satellite Broadband and Truespeed, where I focused on community relationship-building. In addition, I volunteer as a befriender for young children and frequently organise charity events.

Why Curo?
I wanted a role that would inspire me to jump out of bed each morning and use my community engagement skills to make a positive impact on people's lives. The position at Curo offered exactly that.

What's the best thing about your job?
I love the welcoming and supportive atmosphere from colleagues at Curo. And I’m enjoying getting out and meeting lots of our customers.

What's your favourite hobby or pastime?
Drumming has been a passion of mine for more than 35 years, and I play with two rock bands. One of them has released two original albums, a live album and a Christmas single, available on streaming platforms. I've had the privilege of performing at various venues, including Glastonbury Festival and the Bristol Beacon. We’ve even supported 70s band Hot Chocolate at a music festival. I also enjoy going to gigs – rock and metal are my favourite genres.

If you could have any superpower, what would it be?
While it might sound clichéd, I would choose the ability to prevent people from committing evil acts. Imagine a world free from invasions and wars – a safer and better place for everyone.

Hannah Gavin, Resident Engagement Coordinator:

Tell us a bit about what you do at Curo…
As part of the Resident Engagement Team, I’m a point of contact for our customers, someone to talk to face to face. I help to run different groups, giving voices to our customers and can act as the midpoint between customers and our specialist teams.

When did you join Curo and what did you do before?
I started at the end of February. I previously worked in membership engagement at sports organisation British Fencing in London for five years. I’d worked in sport since I graduated from uni. But I’d moved to Bath and I was ready to do something new. It was important that my next job would give back to the community.

Why Curo?
From my research, I saw that Curo is ahead of the curve when it comes to engaging residents, and I wanted to be part of that. For example, I was impressed by the Board Connect sessions, which are a chance for our Board to directly hear the concerns of residents.

What’s the best thing about your job?
Getting out and about to see people, especially at Community Catch-ups. We might not be able to fix people’s problems there and then, but we can make sure that people feel seen and heard. We’ll then follow up queries and get back to the customers with answers.

What’s your favourite hobby or pastime?
Tap dancing! I’m part of a local group – they’re a lovely bunch. We work on a different dance every six weeks.

If you could have any superpower, what would it be?
The ability to time travel. Living in Bath, I’d love to go back to Georgian or Roman times and see firsthand what life was like.

Why not join Hannah and Neil at a Community Catch-up? Find out if they'll be coming to you area here. To request a Community Catch-up visit to your area, please email Voicebox@curo-group.co.uk