Curo News

Community Catch ups May & June

Wed, 06 May 2026 09:30:00 Z

Our Resident Engagement team will be out and about again over the next few weeks with our regular Community catch-ups - keep an eye on your inbox for updates.

These sessions give customers a chance to raise issues, ask questions and get practical help on the spot. They also help us understand what really matters so we can improve our services.

We offer lots of ways to get involved in shaping Curo’s services, including VoiceBox, our online consultation and engagement platform. If you’d like to request a community catch‑up where you live, message us on voicebox@curo-group.co.uk

Date	Location and time
08/05/2026	Winstone Court -11am-1pm
09/05/2026	The Green, Odd Down, Bath - 10am-12pm
12/05/2026	Chandler Close - 12pm-2pm
14/05/2026	Combe Down - Whittaker Road area, Bath - 11am-2pm
19/05/2026	Trowbridge central & Grove Ward - 11am-2pm
21/05/2026	Congresbury, Backwell and Long Ashton - 11am-2pm
28/05/2026	Odd Down, Cranmore, Branwell, Lympsham estates, Bath - 11am-2pm
02/06/2026	Moorfield Flats, Bath - 11am-2pm

Deaf Awareness Week

Mon, 04 May 2026 08:00:00 Z

This week is Deaf Awareness Week, which is a chance to think about how we communicate and how we can make things easier for everyone.

The theme this year is ‘Right to understand – Together, we break barriers’. It’s a theme that focuses on closing communication gaps and reducing the social isolation that many Deaf people experience.

We know that our customers have different needs and we want to make sure you can contact us in a way that works best for you.

You can contact us using British Sign Language (BSL)

If you use British Sign Language, you can contact us using SignVideo.

SignVideo is a free service. It connects you to a qualified BSL interpreter through a video call. The interpreter passes the conversation between you and our customer contact team while you speak in BSL.

This means you can speak directly with us and get the help you need.

SignVideo means:

You can contact us in BSL
You don’t have to rely on others to help
The service is private and easy to use

Use SignVideo to contact us today

Making our website easier to use

We also want our website to be accessible.

That’s why we use ReachDeck, an accessibility tool built into our site.

ReachDeck lets you:

Listen to text
Use screen reader tools
Change text size and colours
Translate pages into other languages

You can use ReachDeck on any page of our website by selecting the ReachDeck button (pictured below) which you'll find in the bottom right hand corner of the website screen.

Putting pounds back in customers' pockets

Tue, 28 Apr 2026 16:59:08 Z

At Curo we don’t just provide a home to our customers – we offer vital support that can help them through the most challenging times.

Sarah Rogers heads our Customer Accounts team, she explains, “We’re a real lifeline for customers in need. I’m confident there’s no financial situation we can’t improve in some way. That’s because we have years of experience and real expertise in the team.

“We see people all the time that aren’t getting all the money they’re entitled to, or just need that little extra support because of an unexpected bill or bit of bad luck. Our message is, you’re not alone - pick up the phone or email now – you’ll be glad you did.”

Speak to the team on 01225 366316 or email customeraccountshelp@curo-group.co.uk

A look back over the last 12 months, shows just how effective the team has been at putting money back in customers’ pockets.

🏠 Passport to Housing – 162 customers supported, £370,859 better off

This free service helps people bidding for homes through Bath & North East Somerset's Homesearch. It helps them to prepare for a successful tenancy and plan for the expense of moving.

Over the financial year finishing in March, the service supported 162 customers to secure housing with Curo or move to a more suitable property. Curo colleagues helped to boost their income, reduce outgoings and shrink debt. Overall, customers interacting with Passport to Housing were £370,859 better off thanks to the work of the team.

💷 Money and Benefits Advice – 66 customers supported, £268,408 better off

Our money advice colleagues are experts at managing debt and boosting finances. They’re also trained to deal with complex and difficult issues like loan shark debt.

Last year, the service supported 66 customers in financial difficulty. All of them were helped to improve their situation – overall the team put £268,408 back into the pockets of these customers.

🗝️ Zero evictions into homelessness – 153 customers support, £163,000 better off

If you’re worried about paying your rent, it’s really important you speak to us. Last year we helped 153 customers in rent arrears and prevented enforcement action taking place. Instead, we were able to secure £163,000 from grants and charities to turn around their situations and keep them in their homes – it’s part of our commitment to ensure no Curo tenant is evicted into homelessness.

New electrical safety regulations

Wed, 22 Apr 2026 16:05:42 Z

There’s new guidance from the UK Government about electrical safety in rented homes, including social housing.

The new rules mean that we need to check the safety of the electrics in your home every five years, and provide you with a report. This is known as an EICR (electrical installation condition report).

We already carry out these checks every five years, but after your next check, we’ll also give you a copy of your report for your records.

The most important thing is making sure we can get into your home when your appointment is due.

Electrical faults are one of the most common causes of house fires. These checks are done to keep you safe. They help us spot problems early and reduce the risk of electrical faults.

You can find out more about the checks and what they involve on this web page.

If your appointment isn’t convenient, let us know and we’ll rearrange it.

Watch the latest Facebook LIVE

Wed, 22 Apr 2026 13:56:35 Z

Thanks to everyone that joined us at the Facebook Live session on 8 April. It was great to host one of these lively interactive sessions again and we were really pleased with the number of customers getting involved with questions and comments. Please join us again for our next Facebook LIVE in June.

In the hot seat this time was Chief Operating Officer, Julie Evans, and our Head of Customer Accounts, Sarah Rogers.

Catch up with the session below - topics covered include:

Service changes and support for older or vulnerable residents
Organisational change and staffing
Estate and communal area issues
Property repairs and maintenance
Anti‑social behaviour and neighbour disputes

Food Support

Mon, 20 Apr 2026 15:51:16 Z

The impact of rising food and energy costs is putting pressure on many households, and it can affect anyone. If you’re finding things difficult right now, there’s support available in your community.

From food banks and community fridges to family food projects, local organisations are offering free food and essential items, and a welcoming space to help you get through these challenging times.

Below are links to services in your area, so you can quickly find help near you:

Banes

BANES Food Finder

Bristol

Community Food Support - Feeding Bristol

South Gloucester

South Glos LIFE - Food Provision

Wiltshire

Your care, Your support Wiltshire

Somerset

Food support for families in Somerset

North Somerset

Food support | North Somerset Council

Mendip

Free food options in Mendip - Health Connections

The Food Foundation

End Child Food Poverty Campaign

Responsible cleaning

Mon, 20 Apr 2026 10:30:04 Z

When it comes to cleaning the shared indoor spaces in our estates, the products we use are designed to be effective without being harsh. They are tough on dirt, odours and bacteria, but gentle on surfaces and everyday use areas.

This means:

a cleaner, fresher feel in communal areas
lower levels of harsh fumes, improving indoor air quality
reduced risk of irritation for residents, visitors and pets
protection for floors, windows and finishes, helping them last longer

Our cleaners are also pH‑neutral, meaning they clean effectively without damaging delicate or high‑gloss surfaces.

Better for the environment — and our communities

Using environmentally responsible products helps reduce the wider impact of cleaning on the planet. Many of the products we use avoid unnecessary chemicals and are kinder to waterways once rinsed away.

We also look beyond the product itself and focus on how it’s packaged and reused.

Reusable containers are collected, cleaned and refilled instead of thrown away
100% recycled plastic packaging helps reduce the need for new materials
Paper sachet refills cut down on plastic and avoid transporting excess water
Cleaning cloths and mops are returned for recycling, giving materials a second life

All of this means much less waste going to landfill and a smaller overall carbon footprint.

For residents, the right choices make a real difference

Making sure we choose the right products means:

cleaner, healthier shared spaces
fewer chemical smells in enclosed areas like hallways and stairwells
a home environment that reflects responsible, modern estate management
the reassurance sustainability is built into everyday services

A cleaner today, a better tomorrow

By choosing environmentally friendly cleaning products and recycling systems, we’re helping to protect shared spaces now, and resources for the future.

It’s just one of the ways we’re committed to looking after our estates, our communities and the environment around us.

Find out more about our cleaning routines here Estate Cleaning Services for Curo Residents

Bishopsworth bin store improvements

Tue, 14 Apr 2026 09:55:11 Z

Residents in Bishopsworth are now benefiting from a transformed communal bin store, following a major upgrade designed to tackle issues with waste, fly‑tipping and pest control.

The site, serving 24 flats, had poor facilities for many year that made waste disposal difficult and unpleasant for residents. With an entrance outside the site’s boundary railings, the area was vulnerable to misuse and meant the space had become increasingly unattractive and prone to fly‑tipping.

This was combined with lighting and security features which weren’t working, broken guttering, and a leaking roof. With no recycling facilities available and a growing rat problem caused by food waste and undergrowth, many residents avoided using the bin store altogether.

Recognising the impact this was having on the community, a comprehensive improvement project was launched to completely overhaul the site.

A fresh start for the bin store

The transformation began with the demolition and removal of the old bin store, clearing the way for a modern, fit‑for‑purpose facility. A new concrete base was laid, and modular bin units installed, providing a cleaner, more robust solution for waste storage.

One of the most significant changes was a redesign of the layout. Resident access was turned through 90 degrees so the entrance now opens directly into the car park. This simple but effective change has improved visibility and accessibility while helping to deter fly‑tipping. The area has also been fully fenced, creating a clear boundary and reinforcing the facilities are for residents’ use only.

Tackling pests and improving cleanliness

Alongside the physical improvements, action was taken to address the rat infestation that had made the bin store unsafe and unwelcoming. Working closely with external pest control contractors, undergrowth where rats were nesting was cleared and bait traps were installed to bring the problem under control.

New secure communal food waste bins were introduced, supported by Bristol Waste to launch dedicated food waste collections at the site. Residents were given kitchen food waste caddies to make separation of waste easier and more convenient.

Clear signage has also been installed to guide residents on how to use the new recycling and food waste facilities correctly, helping to prevent contamination and keep the area clean.

Listening to and supporting residents

Communication with residents was a key part of the project. Letters were sent ahead of the works to explain the plans and what residents could expect, followed by further updates once the new facilities were ready.

Door‑to‑door visits were also carried out to deliver kitchen caddies and explain the new recycling systems face‑to‑face. These conversations helped reinforce why it’s important not to mix materials in the wrong bins and gave residents an opportunity to ask questions directly.

A safer, cleaner place for the community

By improving the design, pest control and communication, the project has addressed the root causes of fly‑tipping and misuse, not just the symptoms. It’s led to a safer, cleaner and more welcoming bin store that residents can use with confidence.

More colleagues taking calls when you need us most

Wed, 08 Apr 2026 09:44:44 Z

New customer contact team hours from 5 May - Monday to Friday, 8am to 6pm

Changes to our contact centre hours mean more help available at the busiest times.

Our customer contact team is here to answer your calls and messages throughout the day. Currently our contact centre is open for 12 hours Monday to Friday, from 8am to 8pm.

We've found that very few people contact us during these last two hours, so instead of staying open this late, we’re moving those colleagues to work earlier in the day when the volume of enquiries is higher. That means more Curo colleagues answering calls and messages when you need us most.

The change will take place from Tuesday 5 May. From this date our customer contact team will be available 8am to 6pm.

Our out-of-hours response service will operate outside of these times, available via our main number. So, if you have an emergency, you can still report it and get the urgent response you need.

See all the ways you can get in touch with us, including via our 24/7 customer portal, MyCuro.

Facebook Live April 2026

Wed, 01 Apr 2026 15:42:19 Z

If you’ve got any issues, questions or thoughts you want to put to our senior team, live and direct, here’s your chance.

Julie Evans, Curo’s Chief Operating Officer, and Sarah Rogers, Head of Housing Access and Customer Accounts will be in the hot-seat on Facebook LIVE.

Get involved!

Tune in to hear the latest updates, ask your questions and be part of the discussion.

You’ll be able to ask a written question during the live-stream or if you prefer, send it to us before hand by emailing communications@curo-group.co.uk

To find out more and to put the date in your diary, click here https://fb.me/e/6HFqjHNFF

Share and Repair

Wed, 01 Apr 2026 12:39:26 Z

A Bath-based charity are on a mission to bring people together to share, repair, reuse, and learn across B&NES and beyond by:

fixing broken items instead of throwing them away in their weekly repair cafes
lending items from the 800+ items in their ‘Library of Things’
teaching practical skills in their ‘how to’ workshops
supporting low-income families with the household items they need

Go to Home - Share and Repair to find out more and to sign up to their newsletter. Or keep an eye on their social media for details about their Repair Cafes and upcoming events.

Lending lockers at Mulberry Park are a treasure trove of useful items

Curo is delighted to support the charity’s new ‘lending lockers’ at Mulberry Park Hub. These are the first of its kind in the South West. The lockers are stocked with 23 useful and fun items available to borrow and return, 7 days a week.

Whether it’s to help with DIY – a steam cleaner, pressure washer and drills – or for a party - a disco ball, party lights, chocolate fondue, bubble machine, bunting and more – there’s lots of great items to hire. Visit Lockers - Share and Repair

As CEO, Ruth Lambert, explained, “The average electric drill is only used for about 15 minutes in its whole lifetime, so sharing makes so much sense”.

See how simple it is We’ve launched the first Library of Things Lending Lockers in the South West!

Repair Cafes – if it’s broken, get it fixed

The charity has 11 Repair Cafes around B&NES and the wider area providing affordable, accessible general repairs, sewing repairs and blade sharpening.

On a Saturday morning, you’ll find volunteer repairers, administrators and organisers helping people with their broken household items, on a ‘give what you can basis’.

Find out more Repairs - Share and Repair

Tree planting Winter 2026

Tue, 31 Mar 2026 11:22:01 Z

For the last few years, Curo has worked with local charity More Trees to improve our estates green spaces, by creating homes and food for wildlife, as well as places for the community to enjoy.

In February, representatives from Curo and More Trees came together to plant more than 600 saplings on Whiteway Green. The saplings were grown by volunteers from More Trees, who forage for seeds each year and then sew and cultivate them in their nurseries around Bath and Keynsham, until they are big enough to be planted.

The new plants have filled in the gaps between existing pockets of trees and shrubs, to help create a safe passage for animals to move around, as well as food and homes for wildlife.

Curo Arboriculturalist Danny Earle said: “There’s a huge amount of potential here. There’s pockets of vegetation, but they are sparse in places and there’s big open patches of green land between them, so wildlife struggles to move around and find new habitats and food sources.

We’ve planted around 20 different native British species here, in a real range of different sizes and different colours. There are flowering shrubs which are great for bees and butterflies, fruit trees such as Cherry trees, Apples, Rowans, Oaks and Pines, which will produce food for birds and mammals, and thorny species like hawthorn and blackthorn which make for amazing habitats.

Some non-native species were selected for their exceptional beauty, such as Liquidambar styraciflua Lane Roberts (Sweetgums), Pyrus calleryana Redspire (Callery Pear) and Betula utilis jacquemontii Snow Queen (Silver Birch Snow Queen).”

These trees will join our forest of over 8,500 trees growing across Curo’s estates and continue our commitment to nurturing our green spaces on our doorstep.

Curo Arboriculturalist Danny, and Emma from More Trees BANES tell us about the tree planting project at Whiteway Green:

See more about the great work More Trees do here https://moretrees.earth/

Community catch-ups make a real difference

Mon, 30 Mar 2026 14:35:12 Z

Over the past 12 months, our Resident Engagement team — Hannah and Neil — have been out across our communities, meeting customers, listening to concerns and offering support. In that time, they’ve completed 82 Community Catch‑Ups and spoken with 915 households.

These sessions give residents a chance to raise issues, ask questions and get practical help on the spot. They also help us understand what really matters so we can improve our services.

Some highlights from this year

Helping a resident secure nearly £600 in unclaimed benefits to cover rent and heating costs, allowing them to stay comfortably in their home.
Organising temporary relocation for a customer while essential building works took place.
Resolving fencing issues so a resident could enjoy their garden again with better privacy.
Installing new safety window locks in a first‑floor property to improve security for a family with young children.
Providing guidance on applying to occupational health and reporting anti‑social behaviour, helping residents feel safer and more confident in their homes.

Hearing from our customers means a lot to us

“Neil and Sophie from the account team are very friendly and easy to talk to. They're very helpful and offered guidance."

"Respectful, Professional, they listened I felt that my concerns were heard, and later action was taken to resolve the concern."

"I felt 'heard' by the team who promised action would be taken. Plus It appears points were actually actioned as a result of this meeting."

“All my concerns were noted and listened to by the team and prompt action for Inspection of my property issues"

Get in touch if you want us to visit your area

Dates for Community catch-ups in April and May are now available go to Community catch-ups – coming to an area near you soon – and keep an eye on your inbox for updates.

We offer lots of ways to get involved in shaping Curo’s services, including VoiceBox, our online consultation and engagement platform. If you’d like to request a Community catch‑up where you live message us on voicebox@curo-group.co.uk

Charity of the Year 2026

Mon, 30 Mar 2026 13:32:10 Z

This year we are proudly supporting Wiltshire & Bath Air Ambulance (WBAA) as our Charity of the Year! WBAA provide critical medical care by land and air, across the local area. They receive no government funding and rely entirely on the generous support of the local community.

Each year we ask colleagues to nominate charities close to their heart, and a shortlist of organisations is put to a colleague vote. With over 44% of the total votes, it's clear colleagues feel WBAA is a cause we should support.

We were recently invited to the windswept airbase near Semington in Wiltshire to meet the staff, explore the site and get to know more about how their operations work. Did you know the team can provide critical care to anyone in Wiltshire in under 11 minutes.

We're starting our fundraising for WBAA with over £1,950 already in the pot, including a donation from Travis Perkins and income from our charity fridge. We hope to add to this amount over the coming year.

Our Charity of the year committee have been planning a packed calendar of fundraising events including quizzes, car washes, bake sales and more. And keep an eye out for our newly rebranded vans with our charity partner displayed on.

If you're interested in the types of missions the air ambulance has done in the past, and the locations, you can see all of this and more with the charity's interactive mission map Mission map | Wiltshire and Bath Air Ambulance Charity

We look forward to sharing updates as we raise money for this brilliant charity.

Easter Opening Hours (1)

Wed, 25 Mar 2026 10:40:29 Z

The office at The Maltings and our contact centre will be closed on Good Friday and Easter Monday. If something is urgent, you can still reach us - just call 01225 366000 to be put through to our emergency service.

Our normal opening hours are The Maltings 8.30am – 5pm and the Contact Centre 8am - 8pm.

You can also use MyCuro, our secure online customer portal, which is available 24/7 for you to manage your account.

Trees, Shrubs and Grass Maintenance - Estates campaign March

Wed, 25 Mar 2026 10:34:37 Z

We work hard to make our estates safe and popular places to live. So, it’s important the outside areas we’re responsible for are also a nice environment for everyone.

Grounds maintenance is done throughout the year, but it increases between March and October, as this is when most greenery does its growing. The main jobs include:

grass cutting
shrub and hedge pruning
managing growth along pathways/access routes
leaf clearance at the end of each growing season.

We also carry out planting and projects with partners to help improve estates and promote biodiversity and resilience.

All outside works are dependent on the weather, so timings can vary each year.

Did you know we:

cut more than 550,000 square metres of grass
manage 22,000 square metres of meadow grass to increase biodiversity
maintain over 55,000 square metres of shrubs
look after nearly 20,000 metres of hedging, pruned twice per year, tailored to the type of hedge
manage and clear leaves from over 48,000 square metres of pathways and open areas.

We also look after larger areas of open space, verges and small play areas. Across all our estates we have a growing tree population of 9,500 trees. This is on top of other woodland areas we manage.

To find out when your next grounds maintenance visit is, enter your postcode here Glendale Local - Curo - Glendale Live

Grading is as easy as A+ to C

So we have clear way for customers, landlords and contractors to understand the standards we work towards, we use a grading system that’s been developed in consultation with tenants across the UK.

Everything we’re responsible for is scored from A+ to C and covers things like length of grass, hedge growth, weeds and impacts on paths and roads. There’s more details in our estates standards booklet. You can also find out about how you can help us keep your green spaces a great place to use.

Spring Photography Competition

Wed, 25 Mar 2026 10:18:42 Z

With the days getting longer and the sunshine finally making an appearance, Spring is the perfect time to step outside and celebrate the places we call home. We’re excited to launch our Spring Photography Competition, inviting you to share what makes your neighbourhood special.

Whether it’s a splash of floral colour, a favourite green space, a colourful street corner or the character of local homes, we want to see the outdoor places that fill you with pride. We've included a few shots as inspiration to get your creative juices flowing.

Entering is as easy as 1-2-3

Take a high‑resolution, landscape‑oriented photo of an outdoor scene you love
Make sure the image doesn’t include identifiable people or personal information
Submit your photo by Friday 17 April by emailing communications@curo-group.co.uk - please include your name, email address and telephone number.

The winning entries will be shown on social media and the Curo website

After the closing date, we’ll choose three standout photos to receive £50 in high street vouchers and show them off on our Facebook and Instagram pages too.

Get involved!

Whether you’re an experienced photographer or just enjoy snapping moments on your phone, this competition is for everyone. Let’s celebrate the places that make our communities feel like home. We can’t wait to see your Spring scenes.

T&Cs available here Competitions

Facebook LIVE Feb26 recording

Fri, 20 Feb 2026 10:06:09 Z

Thanks to everyone that joined us at the Facebook Live session on 18 February. It was great to host one of these lively interactive sessions again and we were really pleased with the number of customers getting involved with questions and comments. Please join us again for our next Facebook LIVE in April.

In the hot seat this time was Chief Operating Officer, Julie Evans, and our Director of Property Safety & Compliance, Tom Battersby.

Catch up with the session below - topics covered include:

The length of notice Curo must give to tenants before visiting your home
Fire safety and safety audits, including advice for flats
Downsizing to a smaller home
Pest control
Sinking funds
Curo’s plans for its garage sites.

Next phase of Pride in Place

Thu, 19 Feb 2026 15:57:40 Z

Great news for our residents in Twerton and Whiteway. The next phase of the government’s Pride in Place Programme is being rolled out, bringing up to £20 million of funding to Twerton and Whiteway.

The article below from Bath and North East Somerset Council explains what to expect next and how members of the communities can get involved.

For more general information about the Pride in Place programme, search for ‘Pride in Place’ on the GOV.uk website.

Pride in Place is bringing up to £20 million of funding to Twerton and Whiteway to help improve opportunities for everyone over the next ten years. The programme is community-led and puts decision making in the hands of local people. Any member of the local community can get involved and play a part.

A new Neighbourhood Board will be set up to manage the programme and be champions of the local community. The board will be led by an independent chairperson following a competitive application process. The chairperson will be a part-time salaried position and the members of the board will be entitled to reasonable expenses

Work to bring Pride in Place to life will take place throughout the year, starting with a series of community events running from February 27 to March 8. These events will provide a space for the community to come together and explore ideas and ambitions for the project.

Events will take place at The Annex, Bath Foyer, a space made available with support from Housing Association Curo, with other activities held across the neighbourhood.

Councillor Kevin Guy, Leader of Bath & North East Somerset Council, said: “We have written to all addresses in the area. If you get a letter, please spare a few minutes to read about Pride in Place and how you can get involved. It is an amazing opportunity for people who live and work in the area to make changes that will improve opportunities for everyone in Twerton and Whiteway. One of the first issues the board will be asked to look at is the project boundary. A change of boundary is fully supported by ward councillors who have been campaigning for Whiteway to be fully included.”

Councillor Paul Roper, Cabinet Member for Economic and Cultural Sustainable Development, said “We strongly encourage the Twerton and Whiteway community to get involved at the upcoming events as well as the wider Pride in Place programme. Neighbourhoods and communities are not defined by lines on maps. They are formed of groups of people who have meaningful relationships and a shared sense of place, identity, or purpose. From residents to businesses, charities to clubs all are welcome to participate.”

Applications for the role of independent chairperson and expressions of interest for Neighbourhood Board positions will open in mid‑February. Anyone who is ‘from,’ living or working in the Twerton and Whiteway Ward; holds a prominent role in the community; or has a passion for the place, will be eligible to apply for the chairperson role or board positions when the application process opens.

People can sign up for alerts about the roles on the council’s jobs and careers website. Further details on the project are available on the regeneration pages of the council website.

Rent and service charges from 6 April 2026

Tue, 17 Feb 2026 09:22:25 Z

Updated information about rent and service charges for the coming year is currently landing on doormats and in inboxes. You may be wondering why changes are happening, and what they cover.

How we set your rent

Each year we have to use a formula set by the Government to work out how much rents need to change. The formula uses the rate of inflation, which affects everyone that pays for goods and services. So, an increase in costs, for example energy and contractors, have pushed up the cost of services.

Your rent goes towards the services we provide

The rent you pay goes towards improving homes and making them safe, as well as the services we provide for you. If we didn’t increase rent, we’d need to cut back on investing in homes and services.

You’ll need to take action if you receive Universal Credit towards the cost of your rent

There’s more information on this in your rent letter. It’s important you don’t take any action yet. Keep an eye on our Facebook and Instagram pages for a reminder nearer the time.

It’s a good time to review the benefits you receive

As rents are changing, it may affect the benefits you receive. So, it’s a good time to check all your details are up to date and you’re receiving all the money you’re entitled to. There’s some helpful information here Benefit and budgeting calculators.

If you pay by Direct Debit, you’ll get another letter soon

We’re sending you a separate letter about your weekly or monthly payment schedule – you don’t need to do anything it’s just for information.

If you’re a leaseholder or shared owner, you’ll receive details about your service charges for the year ahead

Service charges include things like repairs, cleaning and grass cutting.

Each April, we estimate what these services will cost. Then, at the end of the year, we work out the actual cost and make a charge or a credit to the property for any difference.

Money worries? Please get in touch

We understand everyone is affected by rising costs, and talking to someone can often help with any worries you have. There’s help available whether you’re a Curo tenant or own your home.

If you’re a tenant, you can contact our supportive Money Advice Team. Call 01225 366316 or email customeraccountshelp@curo-group.co.uk

We know it can be hard to ask for help, but you’ll get a supportive and sympathetic response from our amazing colleagues - someone able to offer practical help to improve your situation. They’re experts at dealing with financial difficulty and are trained to help with problems with debt, including money owed to loan sharks.

They can also make sure you’re getting all the money you’re entitled to.

Other help and advice are also available

There’s also other independent organisations below you can speak to for free about a variety of topics, visit Help and advice for more details.

Citizens Advice

Bath Citizens Advice: citizensadvicebanes.org.ukBristol Citizens Advice: bristolcab.org.uk
North Somerset Citizens Advice: nscab.org.uk
Wiltshire Citizens Advice: cabwiltshire.org.uk
South Gloucestershire Citizens Advice: southgloscab.org.uk
North Somerset Citizens Advice: nscab.org.uk

Debt

Debt Advice Foundation: debtadvicefoundation.org Call: 0800 043 4050
Step Change: stepchange.org Call: 0800 138 1111
National Debt Line: nationaldebtline.org Call: 0808 808 4000
PayPlan: payplan.com Call: 0800 316 1833
Stop Loan Sharks: stoploansharks.co.uk Call: 0300 555 2222 Email: reportaloanshark@stoploansharks.gov.uk

Government Money Helper Service

Money Helper: moneyhelper.org.uk Call: 0800 138 7777 Webchat, WhatsApp and an Online form are also available

Credit Unions

Great Western Credit Union - open to all Curo residents. Email: info@gwcu.org.uk Call: 0117 924 7309
Westcountry Savings & Loans Email: mail@westcountry.org.uk Call: 0800 304 7041

Universal Credit

uk/universal-credit Call: 0800 328 5644 Text phone: 0800 328 1344

Scam Calls Feb 2026

Thu, 12 Feb 2026 16:29:19 Z

Scam calls have become a frustrating part of modern life, but you don’t need to be an expert to stay safe. With a few simple habits, you can confidently deal with unexpected calls and avoid falling into common traps.

Why scam calls happen

Scammers usually call people to get something valuable, such as money or personal information. They often pretend to be from organisations you trust. For example, banks, delivery companies, government departments, even tech support.

Common signs of a scam call

1. Pressure to act immediately. Scammers often create a sense of urgency to get you to react without thinking things through.

2. Requests for Personal Information. If a caller asks for:
• Passwords
• PINs
• One-time passcodes
• Bank details

…it’s a red flag. Genuine companies don’t ask for sensitive information out of the blue.

3. Unexpected calls about money. Be cautious if someone calls about:
• Refunds you weren’t expecting
• Competitions you didn’t enter
• Bills you’ve never seen

If it sounds too good, or too bad, to be true, it probably is.

4. Caller ID that looks real. Scammers can “spoof” numbers, so they seem to come from your bank or a local business. Don’t rely on the number alone.

What you can do to protect yourself

1. Pause before responding. You’re allowed to take your time. Trust your gut. If something feels off, it probably is.

2. Hang up, it’s not rude. You can always end the call. If you’re unsure, hang up and call the organisation back using a number from their official website. Don’t just call the same number back.

3. Never share sensitive information. Your bank, mobile provider, and government departments will never ask for:
• Your PIN
• Your full password
• Remote access to your device

4. Use call-blocking tools. Most smartphones and phone providers offer:
• Scam call filtering
• Block lists
• “Silence unknown callers” features

These can help to reduce unwanted calls.

5. Check and report suspicious calls. Reporting helps protect others. If you’re not sure they’re who they say they are, you can check the number online using Google, or another search engine, or on a website such as 'who called me'.

If they say they’re from Curo, you can call us on 01225 366000 to check.

If you think you’ve been targeted

Don’t panic. It can happen to anyone, and doing the following quickly can stop further issues:
• Stop communication with the caller
• Contact your bank if you shared financial details
• Change any passwords you may have mentioned
• Report the incident to the appropriate authority

Find out more about different types of scams on the UK Finance Take Five website.

Facebook LIVE is back!

Thu, 12 Feb 2026 10:21:18 Z

If you’ve got any burning issues or questions you want to put to our senior team, live and direct, here’s your chance.

Julie Evans, Curo’s Chief Operating Officer, and Tom Battersby, Director of Property Safety & Compliance will be in the hot-seat on Facebook LIVE.

Get involved!

Tune in to hear the latest updates, ask your questions and be part of the discussion.

You’ll be able to ask a written question during the live-stream or if you prefer, send it to us before hand by emailing the team.

To find out more and to put the date in your diary, click here.

Curo comes to you with Community Catch Ups

Wed, 04 Feb 2026 22:02:15 Z

Our regular Community Catch Ups offer an opportunity to chat through issues and ask any questions you have about your home or neighbourhood. Our Resident Engagement team recently shared the programme below for the weeks ahead - look out for Hannah and Neil down your way soon.

We offer lots of ways to get involved with Curo and influence what we do, including via our VoiceBox online consultation and engagement platform. Would you like a Community Catch Up where you live? Email the team on voicebox@curo-group.co.uk.

Date	Place	Venue (or door knocking)	Time
13/01/2026	Peasedown - Sunnyside View	Door knocking	midday - 2pm
20/01/2026	Maple Leaf Court	Maple Leaf Court Community Room, BS8 1EF (for residents only)	midday-2pm
22/01/2026	Twerton Village Hall - B&NES collaboration	Twerton Village Hall - Landseer Road, BA2 1DX	2pm-4pm
27/01/2026	Rosewell Court	Salvation Army Upper Hall, Green Park Rd, BA1 1XE	6pm- 7.15pm
03/02/2026	Pine Court & Chichester Place- Radstock	Community Room, Pine Court, BA3 3ES	midday-2pm
07/02/2026	The Green, Council surgery drop in	Community Room, Odd Down, BA2 2TJ	10am - midday
10/02/2026	Toynbee Road & Samual Barnett Close	Door knocking	11am - 2pm
17/02/2026	Orchard Close - Portishead	Community Room, Orchard Close, BS20 6BG	10am - midday
24/02/2026	Keynsham Downfield (St Margaret's Close)	Community Room, St Margaret's Close, Keynsham, BS31 2EW	10am - midday
26/02/2026	Keynsham South (Mead Estate)	The Mead Estate, Keynsham Door Knocking	11am - 2pm
03/03/2026	Nightingale Court, Brislington - Revisit	St Cuthbert's Church Hall, Sandy Park Rd, Brislington, Bristol BS4 4HQ	1pm-3pm
07/03/2026	Twerton Council Drop In	Infant School, Poolemead Road, BA2 1QR	10am - midday
17/03/2026	Springfield Crescent- Radstock	Door knocking	11am - 1pm
19/03/2026	Larkhall - Uphill & Coxley Drive	Door knocking	11am - 1pm

New blue plaque celebrates Bert Abrams

Tue, 03 Feb 2026 12:38:04 Z

Curo is delighted to help honour the work of Knowle West community hero, Bert Abrams. A blue plaque, recently unveiled by Deputy Lord Mayor of Bristol, Cllr Andrew Varney, as part of a new affordable housing development, celebrates his decades-long commitment to youth work.

The blue plaque stands at the entrance to Curo’s 100% affordable Broad Plain development and the newly dedicated Bert Abrams Close. The site was previously the home of Broad Plain Boys’ Club, of which Bert was a leading light.

Arthur “Bert” Abrams MBE (1912-1995) was a passionate advocate for young people and dedicated his life to improving their lives. His commitment to the Broad Plain club was truly remarkable – serving in various roles from 1926 to 1978. He was also instrumental in setting up a number of other youth clubs across the city.

Bert also served with distinction on Bristol City Council and represented Hengrove Ward as a Labour councillor for 27 years. Bert’s youth work was recognised with an MBE in the Queen’s Birthday Honours List of 1976.

We’re delighted to help celebrate Bert’s amazing story and would like to thank Bristol Civic Society and Filwood Chase History Society for helping to make it happen.

The new development offers 47 affordable homes for the local community and comprises one, two and three-bedroom flats, maisonettes and houses, 31 of them offered for shared ownership purchase.

Tintagel's coming down!

Thu, 29 Jan 2026 11:58:06 Z

Demolition of 1970s Keynsham estate officially underway
£16 million investment in new neighbourhood of affordable homes due for completion in 2028

It was a dramatic day of action in Keynsham, as demolition of the Tintagel Close estate got underway.

The long-anticipated work signals the start of a journey that will completely transform this site, replacing the 1970s block with a new neighbourhood of 45 high-quality affordable homes.

Curo confirmed back in 2021 that there were no viable options for Tintagel’s refurbishment. Now, clearly at the end of its life, the dated building is being skilfully dismantled by our partner on the project, E G Carter.

Tintagel Close, with its inward-looking courtyard design, was poorly integrated with the wider community. When it came to planning its replacement, Curo wanted to make sure that the voices of local people were centre stage – engagement with them has been ongoing since the first days of the project in 2022.

Sarah Maylor, Curo’s Director of Development, said,

“We’re a not-for-profit, which means we’re led by our values. That’s why we’re investing £16 million here - we care about this community and want it to be a great place to live.”

Matthew Vye, Residential Director at E G Carter, said,

“This is a significant moment for Keynsham and for everyone involved in the project. We’re proud to be delivering the works on behalf of Curo, helping to replace a building that had reached the end of its lifespan with a development that will provide high-quality, affordable homes for generations to come.”

Curo envisages a new neighbourhood that enhances the local area, and one that’s better connected to adjacent green space, which Tintagel's design was unsympathetic towards. This will be complemented by landscaping across the site and community facilities, including a new play area.

The design of the new 100% affordable scheme responds directly to the needs of the area. It will offer a range of different homes, from one-bed flats to four-bed family houses, each with its own parking space and electric vehicle charging provision.

The homes will also be packed with the latest energy-efficiency technology, including air source heat pumps, solar energy and heat recovery systems. Together they guarantee an EPC ‘A’ rating for all 45 properties – the highest standard achievable.

34 of the homes will be available for subsidised social rent, significantly below the market rate. These will be offered through Bath & North East Somerset Council’s lettings system, HomeChoice. The remaining 11 will be available for shared ownership purchase.

Curo News

Community Catch ups May & June

Deaf Awareness Week

You can contact us using British Sign Language (BSL)

Making our website easier to use

We’re here to help

Putting pounds back in customers' pockets

🏠 Passport to Housing – 162 customers supported, £370,859 better off

💷 Money and Benefits Advice – 66 customers supported, £268,408 better off

🗝️ Zero evictions into homelessness – 153 customers support, £163,000 better off

New electrical safety regulations

Watch the latest Facebook LIVE

Food Support

Responsible cleaning

Bishopsworth bin store improvements

More colleagues taking calls when you need us most

Facebook Live April 2026

Share and Repair

Tree planting Winter 2026

Community catch-ups make a real difference

Charity of the Year 2026

Easter Opening Hours (1)

Trees, Shrubs and Grass Maintenance - Estates campaign March

Spring Photography Competition

Facebook LIVE Feb26 recording

Next phase of Pride in Place

Rent and service charges from 6 April 2026

Scam Calls Feb 2026

Facebook LIVE is back!

Curo comes to you with Community Catch Ups

New blue plaque celebrates Bert Abrams

Tintagel's coming down!