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New specialist teams, wherever you live

 

 

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We're making some changes...

At Curo we aim to provide a consistently high standard of customer service to everyone who contacts us, wherever you live and however you choose to get in touch.

Until recently, we provided a regional service where every Curo resident was served by a single Neighbourhood Manager covering a specific patch. However this approach meant that customers only had one point of contact, the Neighbourhood Manager. If that colleague wasn’t available, meeting the customer’s needs could be delayed and sometimes led to inconsistent levels of customer service.

As a result, we’ve improved the way we provide support to customers by moving away from this neighbourhood-based approach.

Now we’ll be able to help you though specialist teams who are experts in their fields, including:

  • Estates management
  • Tenancy management
  • Leasehold services
  • Tenancy compliance and support

These specialist teams reflect the main tasks that were previously dealt with by Neighbourhood Managers and requested by customers. By moving the responsibility for these tasks to teams rather than individuals, we’re able to provide a more consistent and efficient customer service.

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As before, the first point of contact for customers is our Customer Contact Team. They’re available from 8am – 8pm Monday to Friday, and can be reached in lots of ways to suit every preference. Nine times out of ten the team can resolve an enquiry directly. Where they aren’t able to help straight away, they’ll work with the right specialist team to get things sorted.

We look forward to hearing from you!





Photo courtesy of iStockPhoto.com



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