A Bath-based housing worker, described as ‘a big angel from heaven’ has reached the national finals of the 2014 Housing Heroes Awards. Andy Iles, a Tenancy Solutions Case Worker with housing and support organisation Curo, is one of six people from across the UK on the shortlist for the Inspirational Colleague category, announced today.
Andy’s role is to work with Curo customers who are victims of anti-social behaviour. Andy, who lives in Bristol, was also recently nominated for Curo’s own awards scheme, going on to win the Customer Choice Award (pictured), judged by a panel of customers.
Miss P, who asked to remain anonymous, is one of many people supported by Andy. Miss P said: “Andy listened to me – at times the stress was unbearable but I trusted him completely and he got the problem sorted. Words fail me as to my gratitude for Andy Iles.”
Andy is held in the highest regard by his team-mates at Curo. Head of Tenancy Solutions at Curo, Andrew Snee, said: “Andy is an excellent case manager and works extremely hard in tackling anti-social behaviour and supporting victims and witnesses to a point where they feel they are able to continue with their life. Working out of hours to support victims is important to Andy and he always is looking to go the extra mile or be always accessible to customers.”
Chartered Institute of Housing Chief Executive Grainia Long said: “Congratulations to all the shortlisted finalists. The housing world is full of heroes, from frontline and back office housing professionals to board members and tenants, who are making a big difference in their neighbourhoods and communities. These awards aim to make sure they get the recognition they deserve for their energy, passion and dedication.”
The winners will be announced at a ceremony in Manchester on 23 June 2014. With over 700 guests expected, the ceremony will showcase the creativity, dedication, innovation and passion of individuals and organisations from all over the UK.
Winners will receive a specially commissioned trophy and all finalists will receive certificates in recognition of their achievement.