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Keep your money safe with these nine tips for avoiding the scammers



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More and more we are being made aware of unscrupulous scammers hoping to get their hands on your money.  Here are some rules of thumb to follow:

  1. Never give out personal information in response to an unexpected request – either by text, phone, at your door or email.
  2. Check if a company who has contacted you is online.
  3. You can also search for phone numbers or see if other people have already reported a scam.
  4. Incoming telephone numbers can be fake.  If you have an unknown call asking for money or personal information, hang up.  If you think the caller might be truthful you can always call back using the number that you already know.
  5. Don’t pay upfront on a promise. If you're asked for payment in advance for something like debt relief, a prize, a loan or a job you may never see your money again.
  6. Talk to a friend, family member, or someone else you trust if you're asked for money. Scammers want you to make a decision quickly, they can even be threatening. Take your time, do an online search and talk to a trusted advisor.
  7. If you answer the phone and hear a recorded sales pitch, hang up.
  8. Free trial offers can be misleading. Some companies use free trials to sign you up for a product and then bill you every month until you cancel,. Cancelling can be very difficult and time consuming. Always check out the company and review your monthly statements for outgoings you don’t recognise.
  9. If you spot a scam report it to Action Fraud and help bring the scammers to justice.

Our Customer Accounts experts have lots more tips here.

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