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Independence service takes top award



Curo's Independent Living Service has taken first place in a national awards scheme. The vital support service was named overall winner for England at the finals of the National Housing Federation’s Community Impact Awards on Tuesday 12 March.

After winning the regional heats back in October of last year, and then beating off stiff competition from eight other regional finalists from across England, we were handed the award at a special ceremony at the House of Lords.

The Independent Living Service provides support to close to 500 vulnerable people aged 23 to 103 across Bath and North East Somerset, with customers choosing the level and type of support they need to help them improve and maintain their wellbeing. Support ranges from help with managing mental health issues and debt problems to sorting adaptations or repairs to people’s homes - even getting their shopping.

Nick Hurd MP, Minister for Civil Society, giving out the awards, said: "Housing associations are working hard for local people up and down the country, stepping in to help where other services no longer can.

"Many of the schemes showcased at these awards show the crucial difference they make to communities around Britain. Congratulations to Curo for coming top of a very impressive shortlist."

"This is fantastic news - we are very proud to have won this prestigious award," said Louise Swain, Curo's Executive Director of Customer Service. "We know this service makes a big difference to people's lives, not only the people who use our service but also their families and friends. Winning this award will help us to offer this service to many more people, enabling them remain independent and enjoy the quality of life they choose."

Harriet Bosnell, Curo Head of Care & Support, was joined by Curo board member Stan Rodliffe, members of the ILS team, MP Don Foster and ILS customer, Norma Jenkins, to accept the award. Norma said: “The service is like an answer to a prayer. I have no worries and my daughter has no worries. It’s the best thing that’s ever happened to me.”

Awards' judge Claire Bailey-Jones from the sponsor Morrison said: "The scheme has a positive impact upon family, friends and neighbours of those who use the service. It can be used as a template for housing associations across the UK to help people stay in their own homes for longer. Absolutely fantastic and cannot be commended enough!"

Catherine Brabner, South West Lead Manager for the National Housing Federation added to the praise for the service: "We’re really proud that Curo have brought the national award home to the South West - their Independent Living Service is an excellent scheme and it’s fantastic that it has had the national recognition it deserves."


We are very grateful for the support of our commissioners Bath & North East Somerset Council, and our partners, in particular the Village Agents, in helping us to achieve this success.


Pictured, left-right: Stan Rodliffe (Curo board member), David Ford (Curo ILS Manager), Norma Jenkins (ILS customer), Harriet Bosnell (Curo Head of Care & Support) and Nick Hurd MP (Minister for Civil Society).

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