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Fire safety: keeping your home and family safe during the COVID-19 lockdown



Safety is our number one priority at Curo so please take some time to read this very important advice about keeping your home and communal areas safe from fire.

During our extended time at home due to the COVID-19 outbreak, Curo teams and our customers need to work together to take the pressure off our emergency services by keeping our homes safe from fire and other risks.

Please follow these simple checks and safety tips and share them with your family, friends and neighbours:

  • Check your smoke detector alarms weekly – make sure you can do this safely. If they’re not working please contact us.
  • Working from home? Stay safe by not overloading electrical sockets. Use laptops on hard services so they don’t overheat. Unplug devices after they've been charged. Don't forget your phone chargers - it's always safer to unplug these at night. 
  • Don't leave any items in communal areas. Download our leaflet about fire safety in shared apartment blocks here.
  • Don’t leave pans, grills or toasters unattended in the kitchen.
  • Be extra careful with your BBQ. Don't leave BBQs unattended, or use them on balconies or inside your home. Keep children and pets at a safe distance.
  • Don't have bonfires in your gardens at the moment – don’t be tempted to burn uncollected garden or household waste. Bonfires are causing unnecessary pressure on our emergency services. Here's a message from Avon Fire & Rescue about this. 
  • Please allow us access to your home to carry out electrical and gas safety checks. As a landlord, we have a legal obligation to carry out these checks, and it’s important that this still happens, even during the COVID-19 restrictions. We understand you may be worried about letting us into you home but these checks are to keep you and your family safe. Rest assured, we will follow the Government's social distancing guidelines during the visit and wear personnel protection equipment. 

Click here to contact us if you:

  • need help with home fire safety advice or to report a safety issue
  • need to report possessions or rubbish left in a communal area
  • would like to know when your next annual home safety check is due
  • are worried about a vulnerable family member or friend 

Remember: If you need to report a fire, a medical emergency or a crime, always call 999 first. If you smell gas, call 0800 111 999.

Download these leaflets for more information

For more home safety information check out these pages.

For our latest COVID-19 coronavirus information click here.

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