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Customer Choice Award 2013



Shining a spotlight on local talent

Andy Iles, Tenancy Solutions Case Manager at Curo, picked up the Customer Choice Award at the Curo Colleague Spotlight Awards ceremony at the Bath Pavilion on Friday 6 December 2013.

The Customer Choice Award is an opportunity for customers to nominate Curo colleagues who they feel have gone above and beyond expectations in delivering great customer service. This year Curo  received an amazing 62 entries from customers and would like to thank everyone who made the effort to send in a nomination. The Customer Choice Panel (made up of five customers from Curo’s Communications Group, including Mary Ivey, pictured with Andy) selected the shortlist from the nominations, and from those then chose the winner.

The work Andy does was recognised as being outstanding by the customer who nominated him and the panel who selected him as the winner. Andy’s role is to work with customers who are victims of anti-social behaviour. Mrs P - the customer who nominated Andy for the award - said, “Words fail me as to my gratitude for Andy Iles. He listened to me - at times the stress was unbearable but I trusted him completely and he got the problem sorted. He is very humble - when I thanked him he said he was just doing his job. I have got my life back - thanks to Curo for sending him here - a big angel from heaven!”

Andy, a Bristolian who sees himself very much as an adopted Bath local having worked in the area for the last nine years said, “I’m really happy and proud to have won these awards as they have come from both a customer and my colleagues. The real heroes in this story are the victims of ASB who although sometimes in stressful situations trust us to work with them to achieve positive outcomes to address challenging behaviour. I am proud to work with these victims in addition to all my colleagues in Curo’s Tenancy Solutions Team who are all very supportive.”

Chairman of the Curo Board Roger Thomas also announced Andy Iles as the Overall Winner at the awards, voted for by colleagues on the night, and thanked all of Curo’s colleagues for their hard work and determination.

The ceremony was an opportunity for all Curo colleagues to come together to celebrate the hard work and successes achieved throughout the last year. Curo held a raffle on the night and raised £1,741 towards training a Guide Dog through Guide Dogs for the Blind.

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