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Curo’s online service welcomes 2,019th user in 2019



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Whiteway resident Pam Freeman (pictured) is the 2,019th Curo resident to sign up for our digital customer portal, called MyCuro.

Lisa Walklin, Digital Inclusion & Promotion Project Manager said: “MyCuro launched this April and we thought it would be fun to pick a winner from the year we launched: 2019!

“As the 2,019th person to sign up, we presented Pam with a top of the range iPad to say thanks.”

Pam has also received a personal masterclass demonstrating the benefits of Curo’s secure, always-open self-service channel.

Pam said: “I use the internet a lot, so when I heard about MyCuro in Curo’s customer newsletter I thought it would be a handy service to start using.”

“Having now given it a go, I’m pleasantly surprised. It’s really easy to use, even for people who aren’t very computer-literate.

“To be able to report repairs any time, even when Curo’s office is closed, is really useful. I’m also looking forward to getting my account statements online as I’m not a fan of lots of paper.”

Pam, a long-standing Curo tenant who has lived in her Curo home for 23 years, was presented with her iPad prize at Curo’s Residents’ Conference in September by Paul Harris, Executive Director of Customer Experience.

Lisa added: “Pam now has the option book any repairs, manage appointments, check her Curo account and update her personal details online at any time and from anywhere she likes.

“Curo tenants can access MyCuro from any smartphone, tablet, desktop computer or laptop. Getting started is easy and in a few simple steps you are ready to go.”

To find out more about MyCuro and to register Curo residents can visit www.curo-group.co.uk/mycuro.

Pictured: Curo Executive Director of Customer Experience Paul Harris presents Curo tenant Pam Freeman with her MyCuro prize.

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