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Curo perception surveys 2022



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During March we're running two important surveys, asking customers about Curo. The surveys are being conducted on our behalf by an independent company called TLF and take place from 14-28 March 2022. We hope you'll take part.

We'd really appreciate your feedback so we can understand where we are doing well and where we need to improve. Your feedback will also help us to see how we're performing against some of the new ‘tenant satisfaction’ measures which housing providers like Curo will soon be expected to report to the social housing regulator.  

If you've been asked to take part and want to know more before going ahead, please read on:

How are the surveys conducted?

We’re running two surveys: an 'Overall Customer Survey' and an ‘Independent Lives Survey' for customers of our independent lives services.

  • The Overall Customer Survey will be carried out by SMS, email and telephone. Surveys will be sent by TLF who are carrying out the surveys on our behalf. 
  • The Independent Lives Survey will be carried out by post.

How did you get my information?

We’ve carefully selected the customers who are being asked to take part from our customer database. 

Is this survey legitimate?

TLF, a third-party partner who specialise in the customer experience for housing associations, is carrying out the survey. We've worked with TLF many times to help improve and monitor the customer experience at Curo.

If you’d like more information, please see our privacy statement.

Do I have to take part in the survey?

No, this survey is completely optional. Hearing your feedback would be really helpful, but you're under no obligation to take part.

Can I opt out from receiving surveys?

Yes, if you no longer want to receive surveys like this, there will be an option to ‘unsubscribe’ when you receive an email, SMS, postal or telephone survey. Alternatively, simply tell us your mobile phone number and we can exclude you from any future surveys.

I have more questions, who can I speak too?

If you'd like more information please get in touch here.

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