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Curo customers choose their Christmas star



A Curo colleague from Peasedown St John has been chosen by our customers to win its ‘Customer Choice Award’ for 2016.

Matthew Batstone, described by customers as “a credit to Curo”, works with some of our oldest residents living in sheltered housing schemes across the West of England.

Every year, we ask our 25,000 customers to nominate someone who has provided outstanding customer service to win the Customer Choice Award. The winner is chosen by a panel of Curo customers.

Matthew, a Curo Livewell Officer, was nominated by Lorraine Dunscombe whose 86-year old mother, Alice Barrett (pictured with Matthew), lives in one of Curo’s sheltered schemes in Peasedown St John.

Lorraine nominated Matthew for the practical and emotional support he provides to her mother – support that’s helped her to stay independent.

Lorraine said: “Matthew always cheers my mum up – he’s good at talking to her and we both think he's a wonderful person.

“He really goes the extra mile, joining in out-of-hours activities like a recent jumble sale which he brought his children to, and helping out with the bingo – even coming in fancy dress, which everyone finds hilarious.”

Curo Director of Health, Care & Support, Harriet Bosnell, said: “Congratulations to Matthew on winning this award. He inspires and empowers people like Mrs Barrett to live well and to stay independent through our Livewell service.”

At the awards event, held at the Bath Pavilion in December, Curo colleagues raised over £2,000 for Dorothy House, Curo’s charity of the year, through a raffle.

The raffle prizes were kindly donated by numerous local and national businesses:

  • Almega
  • Anglian Windows
  • Balmoral Systems
  • Bath Ales
  • Bath City
  • Bath Golf Club
  • Bristol Rugby Club
  • Cool Stream
  • Cote Restaurants
  • Direct Cleaning
  • Dolphin Lifts
  • Dyson
  • Fit Guru
  • Glendale
  • Jamie’s Italian
  • JCG Electricals
  • Jeffrey Carpets
  • Jongleurs Comedy Club
  • Komedia
  • Macdonald Hotels
  • Minuteman Press Bath
  • Mulberry
  • Mustard
  • NKS
  • Office Depot
  • PES
  • Running Home
  • Theatre Royal VA
  • Travis Perkins
  • Vueilo
  • Wookey Hole

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