New contact centre to handle 50,000 calls a year
Curo has opened its new contact centre, bringing together around 50,000 calls a year into one, dedicated base at its offices in Bath.
The contact centre is a first for us, creating a single team with the skills and expertise to resolve a wide range of enquiries, however customers choose to get in touch – whether by phone, letter, email, in person, or through our growing Twitter or Facebook channels.
"We want to make it easier for customers to contact us and we aim to resolve as many enquiries as we can immediately," said Curo’s Head of Customer Experience, Paul Ryall-Friend. "The new team brings a vast range of skills from across Curo and every colleague has undergone an intensive training programme.”
Curo’s Executive Director of Customer Service, Louise Swain, added: “Ultimately, we would like every customer to have a positive experience when they contact Curo, and we know that we can only achieve that by doing the right things, right first time, when we say we will and by doing these things consistently. This new contact centre is an important step for Curo and we look forward to hearing back from customers so that we can continue to make improvements.”
The new contact centre is open from 8.30am-5pm, Monday to Friday and can be contacted through one local number 01225 366000, or by emailing firstname.lastname@example.org, tweeting @curo_group or posting on Curo’s Facebook page at facebook.com/curogroup.
This opening is the first phase in a range of improvements aimed at giving all Curo customers a great experience. Later this year all repair calls will be brought into the contact centre which will be expanded to handle up to 110,000 calls a year.