For details please visit www.curo-group.co.uk/coronavirus and check our frequently asked questions here.
Services currently operating:
Repairs – emergencies only
Emergency repairs include:
- Total loss of power
- Total loss of water
- Total loss of heating and/or hot water
- Internal plumbing leak
- Blocked WC or main drain
- Smashed glazing (we will board up only)
- Exposed electrical cables or broken electrical accessory (socket/switch etc)
- Faulty smoke detectors
- Roof leaks
- Repairs to adaptations for customers with a disability
Remember: If there's a danger to life always call 999.
Safety servicing and home safety checks
Currently attempting the following if safe access possible:
- Gas safety checks
- Lifting equipment/hoists/stair-lifts
- Fire safety checks & repairs
- Emergency asbestos survey/removal
- Water flushing
- Communal safety checks
- Lifting cushions
- Electrical safety checks
- Sewage pumps
Rent and benefits advice and support
Contact the team directly if possible to reduce calls into our contact team: customeraccountshelp@curo-group.co.uk. Further support and information here.
Grounds maintenance – eg grass cutting, hedge trimming, sweeping
All our teams will be maintaining social distancing and this will inevitably lead to some delays.
Cleaning communal areas
Cleaning will include ‘touch points’ such as door handles and taps.
Rubbish collections
Note that local authorities are no longer entering buildings with bin rooms to collect. We will ensure affected blocks have waste put out by us for collection. We will continue with our normal bulk waste and fly-tipping rounds as long as we're able to access waste disposal centres. If any of our residents in blocks of flats, where we have communal refuse facilities, have overflows of waste or recycling please contact our Customer Contact Team, so we can take action to resolve the issue quickly.
Many local authorities have now scrapped green waste collections and will be reducing recycling collections from weekly to fortnightly on the same day they collect general waste.
For updates about collections in your neighbourhood, please click the links below:
B&NES
Bristol
Wiltshire
South Gloucestershire
Somerset
North Somerset
Sheltered housing
Services are being delivered while respecting social distancing and self-isolation – mainly through phone support.
Supported housing – Bath Foyer, Pathways, Dartmouth Avenue, Weston-super-Mare
Services are being delivered while respecting social distancing and self-isolation – mainly through phone support.
Independent Living Service
Services are being delivered while respecting social distancing and self-isolation – mainly through phone support. Emergency alarm service operating as usual.
Livewell and LivewellPlus
Services are being delivered while respecting social distancing and self-isolation – mainly through phone support. Emergency alarm service operating as usual.
Parks and open spaces
Open areas of parkland remain accessible. We ask everyone to follow the clear government guidance around social distancing.
Refurbishment of empty homes
Continuing, observing safe social distancing.
Services not currently operating
Curo offices
Closed to the public and to deliveries.
Curo desks at One Stop Shops
Closed.
Construction sites
All Curo sites closed since 27 March.
Letting homes
We have suspended all lets except for relets that are already in chain. Remaining sign-ups will be virtual, rather than face to face. We will not be advertising any more properties for the time being. We are contacting all applicants to update them.
Home improvements (planned works to kitchens, bathrooms, doors, windows, roofs, wiring and heating)
We will not be starting any new work inside customers’ homes. Any existing work will be made safe. Works to external and communal areas, like roofs and repainting are all on hold. Where scaffolding is in place this will remain for the time-being.
Upgrading bin stores
Work on upgrades to recycling facilities in apartment blocks suspended until further notice.
Mutual exchanges
We can't support these while we're focusing on providing essential services.
Workwise
This service is on hold while we focus on providing essential services.
Playgrounds
Closed.
Wellbeing House
Status under review. Currently providing phone support.