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COVID-19: Although Government restrictions eased on 19 July 2021, we're not making any immediate changes. Further information here

MyCuro Menu

COVID-19 Curo service status

 

 

Full list of services currently operating:

For details please visit www.curo-group.co.uk/coronavirus and check our frequently asked questions here.

 Repairs

  • We are  carrying out a full repairs service and are able to book appointments for routine repairs as soon as they are reported.
  • If you need to report a routine repair and book an appointment, the easiest way to do this is through MyCuro, our secure customer portal. It’s easy to register and you can access live information about your account and report non-emergency repairs 24/7. Report and book a repair appointment using My Curo.
  • If your repair is an emergency, please call us in the usual way on 01225 366000.
  • Ensuring the safety of you and of our colleagues is our top priority, and all home visits and repairs will be carried out using social distancing. When we call to make the appointment we’ll talk to you about the safety precautions we will take and what we will ask you to do. You can find more information here.

 Safety servicing and home safety checks

Currently attempting the following if safe access possible:

  • Gas safety checks
  • Lifting equipment/hoists/stair-lifts
  • Fire safety checks & repairs
  • Emergency asbestos survey/removal
  • Water flushing
  • Communal safety checks
  • Lifting cushions
  • Electrical safety checks
  • Sewage pumps

 Rent and benefits advice and support

Contact the team directly if possible to reduce calls into our contact team: customeraccountshelp@curo-group.co.ukFurther support and information here.

 Grounds maintenance 

Our grounds maintenance service is operating as normal.

 Parking management

Parking schemes controlled by CPM UK Car Park Management resumed on 25 May 2020. Please ensure you display permits as usual when parking in these areas. We are also taking action to clear any abandoned vehicles on Curo land.

 Cleaning communal areas

Weekly communal cleaning services continue as normal.

 Rubbish collections

We will continue with our normal bulk waste and fly-tipping rounds. Where we have communal refuse facilities, you can report overflows of waste or recycling to our Customer Contact Team so we can take action to resolve the issue quickly. For updates about collections in your neighbourhood, please click the links below:

B&NES 
Bristol
Wiltshire 
South Gloucestershire
Somerset 
North Somerset

 Sheltered housing

Services are being delivered while respecting social distancing and self-isolation. 

 Supported and temporary housing – Bath Foyer, Pathways, Dartmouth Avenue, Weston-super-Mare

Services are being delivered while respecting social distancing and self-isolation. We have made additional temporary accommodation spaces available and are working with local authority partners and the Homeless Partnership to provide emergency housing for people who are homeless.

 Lettings

We continue to let our homes. We can again offer in-person property viewings. Sign-ups are virtual although we can do these in person if required. 

 Construction sites 

As of 11 May 2020, Curo sites are now open

 Marketing suites and show homes

As of 8 June 2020, our marketing suites and show homes are open by appointment only. For more information, head over to our sales website.

 Work Wise

Operating as normal with a focus on providing employability support for Curo residents affected by COVID-19.

Independent Living Service

Services are being delivered while respecting social distancing and self-isolation. Emergency alarm service operating as usual.

 Livewell and LivewellPlus

Services are being delivered while respecting social distancing and self-isolation. Emergency alarm service operating as usual.

 Home improvements (planned works to kitchens, bathrooms, doors, windows, roofs, wiring and heating)

We have restarted some of this work where it can be carried out safely while maintaining social distancing. This includes, maintenance and repainting of external or communal areas, roofing works and kitchen and bathroom upgrades - if you are on this year's kitchen and bathroom programme you will have been contacted already. We are also resuming window and door replacements, and starting to book in home condition surveys. You can now see when your kitchen or bathroom is due to be replaced on MyCuro.  We will contact customers with details of safety measures before any visits.

 Parks and open spaces

Open areas of parkland remain accessible. We ask everyone to follow the clear Government guidance around social distancing.

 Playgrounds

Curo playgrounds reopened in July 2020. Our parks and playgrounds are not sanitised regularly so it's important you wash your hands before and after using any equipment and always follow the latest Government advice around social distancing.

 Refurbishment of empty homes 

Continuing, observing safe social distancing. 

 Step-down from hospital service

Operating and expanded to provide more accommodation for people in B&NES, Swindon and Wiltshire who are medically fit to leave hospital but unable to go home.

 Time to Talk mediation service

Operating as usual.

 Wellbeing House

Our Wellbeing House is open as usual, however we are prioritising step-down from hospital accommodation for people medically fit to leave hospital but unable to go home.


  Mutual exchanges

As of 15 March 2021, we are supporting mutual exchanges.


Services not currently operating

Curo offices

Closed to the public.  

Curo desks at One Stop Shops

Closed.

 Upgrading bin stores

Work on upgrades to recycling facilities in apartment blocks suspended until further notice.



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