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COVID-19 Curo service status

 

 

Full list of services currently operating:

For details please visit www.curo-group.co.uk/coronavirus and check our frequently asked questions here.

 Repairs

We are currently carrying out emergency and essential repairs only. Routine repairs should be booked reported using My Curo unless it's an emergency. Non-emergency/routine repairs will be collated and held in a queue until we are able to restart the service.

 Safety servicing and home safety checks

Currently attempting the following if safe access possible:

  • Gas safety checks
  • Lifting equipment/hoists/stair-lifts
  • Fire safety checks & repairs
  • Emergency asbestos survey/removal
  • Water flushing
  • Communal safety checks
  • Lifting cushions
  • Electrical safety checks
  • Sewage pumps

 Rent and benefits advice and support

Contact the team directly if possible to reduce calls into our contact team: customeraccountshelp@curo-group.co.ukFurther support and information here.

 Grounds maintenance 

Grass cutting season has now ended and will resume in the spring 2021. Our grounds maintenance teams are now working through all estates to cut hedges and shrubs and tidy hard surfaces from weeds. This will continue throughout the winter period into March 2021. If you are aware of a hedge or shrub that is preventing a right of way or a health and safety concern, please let us know.

 Parking management

Parking schemes controlled by CPM UK Car Park Management resumed on 25 May. Please ensure you display permits as usual when parking in these areas. We are also taking action to clear any abandoned vehicles on Curo land.

 Cleaning communal areas

Weekly communal cleaning services will continue as normal.

 Rubbish collections

We will continue with our normal bulk waste and fly-tipping rounds. Where we have communal refuse facilities, you can report overflows of waste or recycling to our Customer Contact Team so we can take action to resolve the issue quickly. For updates about collections in your neighbourhood, please click the links below:

B&NES 
Bristol
Wiltshire 
South Gloucestershire
Somerset 
North Somerset

 Sheltered housing

Services are being delivered while respecting social distancing and self-isolation – mainly through phone support.

 Supported and temporary housing – Bath Foyer, Pathways, Dartmouth Avenue, Weston-super-Mare

Services are being delivered while respecting social distancing and self-isolation – mainly through phone support. We have made additional temporary accommodation spaces available and are working with local authority partners and the Homeless Partnership to provide emergency housing for people who are homeless.

 Lettings

We continue to let our homes. Viewings and sign-ups are now virtual, rather than face-to-face. 

 Construction sites 

As of 11 May, Curo sites are now open

 Marketing suites and show homes

As of 8 June, our marketing suites and show homes are open by appointment only. For more information, head over to our sales website.

 Work Wise

Focusing on providing employability support for Curo residents affected by COVID-19.

Independent Living Service

Services are being delivered while respecting social distancing and self-isolation – mainly through phone support. Emergency alarm service operating as usual.

 Livewell and LivewellPlus

Services are being delivered while respecting social distancing and self-isolation – mainly through phone support. Emergency alarm service operating as usual.

 Home improvements (planned works to kitchens, bathrooms, doors, windows, roofs, wiring and heating)

We have restarted some of this work where it can be carried out safely while maintaining social distancing. This includes, maintenance and repainting of external or communal areas, roofing works and kitchen and bathroom upgrades - if you are on this year's kitchen and bathroom programme you will have been contacted already. We are also resuming window and door replacements, and starting to book in home condition surveys. You can now see when your kitchen or bathroom is due to be replaced on MyCuro. Some surveys can be carried out without the need for a visit, by using video technology. We will contact customers with details of safety measures before any visits.

 Parks and open spaces

Open areas of parkland remain accessible. We ask everyone to follow the clear government guidance around social distancing.

 Playgrounds

Curo playgrounds reopened in July 2020. Our parks and playgrounds are not sanitised regularly so it's important you wash your hands before and after using any equipment and always follow the latest Government advice around social distancing.

 Refurbishment of empty homes 

Continuing, observing safe social distancing. 

 Step-down from hospital service

Operating and expanded to provide more accommodation for people in B&NES, Swindon and Wiltshire who are medically fit to leave hospital but unable to go home.

 Time to Talk mediation service

Operating as usual.

 Wellbeing House

Our Wellbeing House is open as usual, however we are prioritising step-down from hospital accommodation for people medically fit to leave hospital but unable to go home.


Services not currently operating

Curo offices

Closed to the public and to deliveries. 

Curo desks at One Stop Shops

Closed.

 Mutual exchanges

We have paused any new applications for mutual exchanges and any existing exchanges that still require a home visit/inspection. 

 Upgrading bin stores

Work on upgrades to recycling facilities in apartment blocks suspended until further notice.



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