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COVID-19 Curo service status

 

 


For details please visit www.curo-group.co.uk/coronavirus and check our frequently asked questions here.


Services currently operating:

 Repairs – emergencies only

Emergency repairs include:

  • Total loss of power
  • Total loss of water
  • Total loss of heating and/or hot water
  • Internal plumbing leak
  • Blocked WC or main drain
  • Smashed glazing (we will board up only)
  • Exposed electrical cables or broken electrical accessory (socket/switch etc)
  • Faulty smoke detectors
  • Roof leaks
  • Repairs to adaptations for customers with a disability

Remember: If there's a danger to life always call 999.  

 Safety servicing and home safety checks

Currently attempting the following if safe access possible:

  • Gas safety checks
  • Lifting equipment/hoists/stair-lifts
  • Fire safety checks & repairs
  • Emergency asbestos survey/removal
  • Water flushing
  • Communal safety checks
  • Lifting cushions
  • Electrical safety checks
  • Sewage pumps

 Rent and benefits advice and support

Contact the team directly if possible to reduce calls into our contact team: customeraccountshelp@curo-group.co.ukFurther support and information here.

 Grounds maintenance – eg grass cutting, hedge trimming, sweeping

All our teams will be maintaining social distancing and this will inevitably lead to some delays.

 Cleaning communal areas

Cleaning will include ‘touch points’ such as door handles and taps.

 Rubbish collections

Note that local authorities are no longer entering buildings with bin rooms to collect. We will ensure affected blocks have waste put out by us for collection. We will continue with our normal bulk waste and fly-tipping rounds as long as we're able to access waste disposal centres. If any of our residents in blocks of flats, where we have communal refuse facilities, have overflows of waste or recycling please contact our Customer Contact Team, so we can take action to resolve the issue quickly.
Many local authorities have now scrapped green waste collections and will be reducing recycling collections from weekly to fortnightly on the same day they collect general waste.
For updates about collections in your neighbourhood, please click the links below:
B&NES 
Bristol
Wiltshire 
South Gloucestershire
Somerset 
North Somerset

 Sheltered housing

Services are being delivered while respecting social distancing and self-isolation – mainly through phone support.

 Supported housing – Bath Foyer, Pathways, Dartmouth Avenue, Weston-super-Mare

Services are being delivered while respecting social distancing and self-isolation – mainly through phone support.

Independent Living Service

Services are being delivered while respecting social distancing and self-isolation – mainly through phone support. Emergency alarm service operating as usual.

 Livewell and LivewellPlus

Services are being delivered while respecting social distancing and self-isolation – mainly through phone support. Emergency alarm service operating as usual.

 Parks and open spaces

Open areas of parkland remain accessible. We ask everyone to follow the clear government guidance around social distancing.

 Refurbishment of empty homes 

Continuing, observing safe social distancing.


Services not currently operating

Curo offices

Closed to the public and to deliveries. 

Curo desks at One Stop Shops

Closed.

 Construction sites

All Curo sites closed since 27 March.

 Letting homes

We have suspended all lets except for relets that are already in chain. Remaining sign-ups will be virtual, rather than face to face. We will not be advertising any more properties for the time being. We are contacting all applicants to update them. 

 Home improvements (planned works to kitchens, bathrooms, doors, windows, roofs, wiring and heating)

We will not be starting any new work inside customers’ homes. Any existing work will be made safe. Works to external and communal areas, like roofs and repainting are all on hold. Where scaffolding is in place this will remain for the time-being.

 Upgrading bin stores

Work on upgrades to recycling facilities in apartment blocks suspended until further notice.

 Mutual exchanges

We can't support these while we're focusing on providing essential services.

Workwise

This service is on hold while we focus on providing essential services.

Playgrounds

Closed.

Wellbeing House

Status under review. Currently providing phone support.



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