Between May-July 2019 we will be carrying out surveys of our buildings’ shared areas. If your home is part of a block, for example a block of flats or sheltered housing scheme, then this may affect you.
These surveys will enable us to plan future maintenance and decorations. We are working with a company called Pennington who will be carrying out the surveys. All surveyors will hold Curo ID Badges. We may need access to some homes; if we do we will write to residents with more details.
Your questions answered
When will surveys take place?
Surveys will take place between May-July 2019. Surveys will be carried out any time between 8.30am and 6.30pm, Monday-Friday.
If you live in sheltered accommodation a suitable time will be coordinated with your Sheltered Housing Officer.
Why does Curo need to survey shared areas?
We need to review the condition of shared areas within our buildings to enable us to understand the condition of things like entrance doors, communal windows, internal and external decorations.
Using this information we can then prioritise and plan when future works will take place.
Who will be undertaking the surveys?
We are working with a company called Pennington who will carry out these surveys. Pennington has a team of qualified surveyors who will all carry Curo ID. Please ask to see this – a genuine caller will not mind being asked.
Will I need to be there?
You will not need to be home for shared area surveys. However, we will be surveying inside a small number of homes to give us an idea of the condition of the flats within our buildings.
If you do receive a letter about surveying your home, you will be able to make an appointment to suit you.
In addition, we will put up information in shared areas advising residents of the survey and the number to call if you would like more information.
How long will the surveys take?
Shared area surveys will take around 1-2 hours depending on the size of the building.
A survey to your home, if required, will take around 30-45 mins.
What does the survey involve?
The survey will involve surveyors reviewing the condition of shared areas and things like external shared doors, windows and decorations. They will also look at things like fire alarms and lifts.
The surveyor will need to take photos of these areas.
Following the survey, when will works take place to the building where I live?
We will be able to let you know when any works are planned to take place.
Who should I contact if I have questions or concerns?
Just contact us in the usual ways and mention that you’re getting in touch about the property surveys carried out by Pennington.