We’ve asked an independent market research agency called Ragdoll to help us undertake some important customer research. If you get an email or letter from Ragdoll, we hope you’ll take part in this survey.
This is not the same as our regular customer satisfaction surveys. This research will help us get to know our customers better so we can provide services in ways that meet all our customers' needs.
Plus, you could win a prize worth up to £350.
During May and June 2021, we’ll be carrying out a survey of our customers with the help of Ragdoll. The results of the survey, which will take around 10 minutes to complete, will help us better understand who our customers are.
"We want to know more about you, your household, your views on your home and housing generally."
Why are we carrying out this research?
We want to make sure that customers are at the heart of everything we do and that the services we deliver are designed with you in mind. We’ll only be able to achieve this if we know who our customers are and what you need from us. The results from these surveys will be used to help us improve the way we do things for current and future customers.
How are the surveys conducted?
If we have an email address for you, we'll email you the survey. Otherwise, you'll receive a paper survey in the post.
Who’s running the survey?
How did Ragdoll get my information? Is this survey legitimate?
Yes, this survey is legitimate. We’ve provided name and contact details to Ragdoll. Ragdoll are experts in helping organisations understand what and how they can improve, and being independent of Curo they will ensure an impartial view. Your information is kept secure and in line with the Market Research Society Code of Conduct and the General Data Protection Regulation. If you’d like to opt out of further customer surveys, please let us know and we’ll update your preferences. If you’d like more information about how we look after your data, please see our privacy statement here.
What could I win by taking part?
We know your time is precious. As a thank you, after completing the survey you will be automatically entered into a prize draw. There will be three winners who can choose from one of these prizes:
- A Virgin Experience Day worth up to £350
- A 50” HISENSE TV
- An Apple iPad 10.2” - 32GB
- MELITTA Purista F230-102 bean to cup coffee machine
- BOSCH Series 4 WAN28081GB 7 KG 1400 spin washing machine
- JBL Bar 5.0 MultiBeam all-in-one sound bar
- INDESIT DFC 2C24 dishwasher
- Roomba 600 robot vacuum cleaner or Roomba Combo robot vacuum and mop
Thanks for taking the time to read this - we hope you'll take part. If we haven't answered your question here, please get in touch and ask for our Performance & Insight Team.