Before Christmas we launched a survey for our customers to tell us your thoughts on how we could improve our services through better use of digital. We had an amazing response to the survey, with over 3,100 people completing the form, and a number of happy customers have since been notified that they have won Love to Shop vouchers as a result.
Written by: Paul Harris
Over the last five years or so we have seen many digital technologies become proven in sectors across the UK and beyond. While we aren’t all going to be replaced by robots tomorrow, many of the futuristic ideas that have been talked about are here today. We’re at the start of this journey but are very clear on a few things – we want to provide our customers with a range of choices for how they get in contact with us, and we want to improve our services.
Written by: Paul Harris
Since 2010, Curo has offered a mediation service, free of charge, to young people aged 16-25 who are at risk of homelessness. Since April this year our mediation services has already prevented 31 young people from becoming homeless.
Written by: Sarah Wilson
Seven ways to business transformation Donna Baddeley joined Curo five years ago with a brief to transform a collection of three housing associations into a single, modern organisation with one mission. In her final blog post before she takes up the reins as Chief Executive of Valleys to Coast Housing Association, Donna takes a look at seven areas that have been key to Curo’s transformation…
Written by: Donna Baddeley
Matt Taylor started his career in a plumbing and heating apprenticeship before joining Curo as a fully-qualified Gas Safe and Oftec Oil registered engineer. For 2017 Gas Safety Week, Matt described what a typical day in the life of a Curo gas engineer looks like...
Written by: Matt Taylor
Curo’s Passport to Housing service has had another fantastic year. Here’s what a difference (another) year makes to customers’ lives. Passport to Housing is a free and confidential service we offer to people bidding for social housing in Bath & North East Somerset.
Written by: Sarah Seeger
Curo’s Asset Management Team has been looking at innovative ways to tackle fuel poverty and deliver the goal of providing homes that meet our SHAW criteria (Safe, Healthy, Affordable & Warm). At Curo we’ve been following the success of a smart thermostat called Switchee for some time, having been involved in its inception.
Written by: Pearl Slee
"Thriving communities need access to jobs, to school and colleges, to shops, leisure, cultural events and, of course, affordable, reliable public transport..." Read why a cable car is right for Bath in this article by Curo Chief Executive, Victor da Cunha, first published in Inside Housing.
Written by: Victor da Cunha