Curo's Oversight Group will commission up to four resident-led scrutiny groups each year to carry out reviews of specific Curo services.
Each of these scrutiny groups will only exist for the purposes of the review they are there to
undertake. Customers will be recruited for the particular task, based on skills, experience and enthusiasm in the subject matter.
This means that for every scrutiny, customers with the most relevant experience will work to produce the best possible review.
Scrutiny groups will be supported by Curo colleagues, providing access to additional information, feedback through VoiceBox, time with senior colleagues as well as facilitating workshops between Curo and the group.
We will explore whether external specialist consultants could be brought in on a temporary basis to provide expert opinion and help the group to better understand technicalities.