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Frequently asked questions - Market Rent

 

 

  • How do I secure a property?

    Securing a property with Curo is simple. When you find a property you would like to view, please contact one of our friendly team. This can be done via phone or email. We will view the property with you and if you decide to proceed, we will ask you to complete an application form. You will need to return this alongside a copy of your ID and proof of address. Once we have reviewed your application and it passes the necessary criteria, an offer will be made to you. Once this is accepted, we will reserve the property for you whilst we undertake the necessary references. Your tenancy will be subject to satisfactory referencing and receipt of cleared funds and signed tenancy agreement.

  • What is my initial fixed term?

    We know how important security of tenure is to you so we offer an initial 12 month fixed term to give you ample opportunity to settle into your new home.

  • Can I have a break clause?

    Currently Curo do not offer break clauses.

  • How quickly can I move?

    If a property is vacant, we can move you in as quickly as within a few days provided that all referencing, cleared funds are received and paperwork completed. If a property is occupied the move date may be less flexible, and we will agree a move in date with you.

  • What references do you need?

    At Curo we will request a financial and landlord reference and also carry out an Experian Credit check on each tenant and guarantor, if applicable.

  • Can I have a guarantor?

    Yes as long as they earn at least 37 times the monthly rent and have a UK-based income.

  • How much is my deposit?

    Your deposit is capped at five weeks' rent. If the rent were to exceed £50,000 within a calendar year, the deposit would be six weeks' rent. The deposit, once paid to Curo, will be registered with the Deposit Protection Scheme.

  • Am I allowed a pet?

    Pets will be considered for any property that has access to a shared or private garden to the property.

  • I'm a student - can I rent with Curo?

    We welcome students; we just ask that the rent is paid in advance for the term of the tenancy i.e 12 months rent in advance, or you are able to provide a UK-based guarantor who can satisfy a salary of 37 times the monthly rent.

  • What do I do if I want to end my tenancy early?

    Early termination of a tenancy is at the landlord’s discretion and would only be considered in exceptional circumstances. You would need to speak to your lettings negotiator in this situation who would be able to advise you on a case by case basis.

  • How would I report a repair?

    There are several ways that you can report a repair; you can call our friendly customer contact team to book one in over the phone, you can chat to them via the online chat function on our website or you can book one through the MyCuro portal here.

  • Where can I get advice about renting? 

    For independent advice visit https://www.shelter.org.uk/.

What to do at the end of your tenancy

If you’re coming to the end of your tenancy and want to move out, you might be wondering what to do next. To help make sure your rented property is in order before you pack up and move onto your new home, we have provided some useful information below.


  • Give notice to end your tenancy

    To give notice, please email: rentahome@curo-group.co.uk

    If you are on a fixed-term tenancy then be sure to check the terms of ending the tenancy early and what notice you need to give. This will be found under the Break Clause.

    If you are on a periodic tenancy, then you need to give one calendar months’ notice to leave the property.

    Always check the terms of your agreement as some contracts may ask for different lengths of notice you have to give.

  • Getting started

    Once you’ve notified us that you do not wish to renew your tenancy, you should first make sure you have all your paperwork in order. Check that you retained a copy of your tenancy agreement and dig out any other written accompanying documents, including your move-in inventory report, a copy of the EPC and the Gas Safety Certificate.

    You should have been given these at the beginning of your tenancy, however, if you don’t have them, you can request new copies from Curo.

    If you’re unsure of your responsibilities as a tenant, then check back over your original agreement, where these should be clearly listed.

  • Notifying companies of your move

    You should make arrangements for your post to be redirected at least two weeks prior to vacating the property, it is not the landlord or future tenant’s responsibility to forward this on.

    Make sure you cancel any Direct Debits or standing orders to Curo once the tenancy has come to an end, and don’t forget to notify any utility companies and service providers of your move - remember to provide a final meter reading on your last day too.

  • Do a deep clean

    Cleaning is the number one reason for a deposit disputes, so the cleaner and tidier you leave the property, the more likely you are to get your full deposit back.

    If you don’t fancy getting your hands dirty, you can always arrange for a professional, end of tenancy cleaning service, prior to your check-out appointment. The upholstery, carpets, windows, curtains, appliances, gutters and outdoor areas will all need to be returned to the same state they were in at the start of your tenancy.

    If you do hire a professional company to clean the property, then make sure you keep any receipts from them as proof of the clean and to avoid any disputes over your deposit.

    All rubbish or personal belongings should be removed and light bulbs replaced (where necessary). Any decorative damage, such as holes caused by picture hooks etc, must be repaired before the inventory check-out is conducted.

  • Take photos

    Once you have tidied the property, cleaned everything, repaired any damage and removed your belongings, then it is highly recommended that you take pictures of every room in the property and close-ups of any furniture or appliances, preferably with a time stamp.

    If any parts of the property were damaged or stained when you moved in, then be sure to take pictures of these when you leave as well.

  • Check-out inventory

    Much like when you move into a property, an inventory should also be completed when you move out. This allows us to identify any deterioration in the condition of the property during the tenancy and inspect the general cleanliness.

    We will contact you to arrange the inventory check-out, but it usually takes place a couple of days prior, or on the day of departure. However, we recommend taking your own photos of every room and making comprehensive notes of any faults before this.

  • Return your keys

    When you leave a property, it is essential that the property is locked up, and all copies of the keys are returned.

    Keys are required to be given back by the move out date. When you hand them over, make sure they are clearly labelled with your name and the property address.

    If you fail to return your keys by the specified date, we may deduct the cost of replacing the locks from your deposit.

  • Get your deposit back

    We will contact you directly to discuss any estimated costs for damage following the check-out report. In most cases, a full refund of your deposit will be given provided there is no damage to the property.

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