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COVID-19 UPDATE: We're now able to carry out non-emergency repairs - for the latest information and service status click here.

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Frequently Asked Questions

 

 

How do the waiting lists for the garages and parking spaces work?

Where we have a waiting list, our garages and parking spaces are offered according to the length of time applicants have been waiting for a garage.

What can I store in my garage?

You can use our garages to park your car in or to store items. If you're storing belongings, we recommend you take out insurance cover and ensure items are stored off the floor and covered with a weatherproof cover.

Due to their construction we don't guarantee our garages are 100 per cent waterproof. Curo cannot be held liable for any loss or damage to belongings.

Will my rent increase?

We have a rent review process for our garage charges on the first Monday in April of each year. We'll write to you by the end of February to let you know how much the new charge will be.

How long can I have a garage for?

Generally you can keep your garage for as long as you need it, as long as you keep your licence fee payments up to date and keep to the terms of your licence agreement.

How do I report any repairs required to my garage?

If your garage needs repairs, you can report this online through your MyCuro account. You can also speak to our friendly customer contact team here. Garage repairs are usually carried out within 28 days of being reported.

How can I pay for my garage?

You pay for your garage via Direct Debit. We collect this monthly in advance.

What should I do if I’m having financial difficulties?

Call us as soon as possible to discuss your account. All charges are due monthly by Direct Debit, and must be paid in advance. Curo will repossess a garage if your licence arrears rise to an unacceptable level or your account is in arrears for too long. Unlike houses and flats, we don't have to apply to the courts for a Possession Order. Our policy is to repossess a garage as soon as the Notice to Quit is served, even if the money owed is then paid. However, most arrears cases can be dealt with quickly and easily if you get in contact with us early enough. Ignoring the situation can only make matters worse. Due to the low level of rent compared to the rent on a house or flat, some may regard garage payments as low priority. However we have a duty to recover all money owed to fund the services we provide.

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