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Our service & performance



At Curo, we have set creating a renowned customer service culture as our number one priority. We are working with our customers to set new standards, and we monitor performance so that customers know how we're doing.

You can read our annual reports and financial statements here. You'll also find on this page annual reports into gender equality, complaints and resident engagement.


Curo's Oversight Group will commission up to four resident-led scrutiny groups each year to carry out reviews of specific Curo services. Find out more here.

Setting standards - our Customer Commitment

We developed our Customer Commitment with our customers. It sets our commitments and what we expect from them in return.

If you would like to get involved in developing and setting standards please contact us.

If you would like information on the specific standards we currently aim to achieve in delivering services to you please contact us.

Tell us how you think we are doing

We always welcome feedback from our customers - whether that's a compliment, a complaint, or an idea for how we could improve - we'd love to hear from you.

Help to shape our services

You can help to shape our services for the better - find out about the many ways you can get involved.

Book it, pay it, check it, report it, sort it 
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