Our service & performance

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At Curo we have set creating a renowned customer service culture as our number one priority. We are working with our customers to set new standards, and we monitor performance so that customers know how we're doing.

You can read our annual reports and full financial statements in our publications section here.

Scrutiny

Curo's Scrutiny Panel carries out independent reviews into our services. Find out more here.

Setting standards

We have developed a plan with customers to deliver excellent customer service. This plan includes a set of standards for delivering our services. We are calling this plan our Customer Experience Strategy - you can download this on our strategies page.

If you would like to get involved in developing and setting standards please contact us.

If you would like information on the specific standards we currently aim to achieve in delivering services to you please contact us.

Tell us how you think we are doing

We always welcome feedback from our customers - whether that's a compliment, a complaint, or an idea for how we could improve - we'd love to hear from you.

Help to shape our services

You can help to shape our services for the better - find out about the many ways you can get involved.


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